Testimonials Showing 1 to 25 of 75 testimonials

Excellent customer service very helpful.

Charlene Becker, Santa Fe New Mexico on 05/23/2017

I had a hard time finding a specific product that was compatible for my extra wide monitor. I called and thankfully reached someone like Ms. Zinnia. She went above and beyond in assisting me. If it wasn’t for her knowledge of the products, strong follow up and guidance through the process I would have bought elsewhere. She went out of her way ensuring I found the correct item, provided different sizes and colors to choose from and advised the supporting accessories required to make it work. I was well taken care of and for that I thank you Ms. Zinnia for your outstanding customer support from beginning to end. The other thing I like about this whole experience is placing the order. No need to take the time to create a profile, register and confirm. Instead, a quote is emailed and if you agree… Click accept and enter your payment and delivery info and that’s it! Just took seconds. So easy.

Marjorie, Administration, Van Nuys, CA on 05/22/2017

I had multiple exceptionally pleasant and efficient interactions with ErgoDirect representatives (multiple interactions because they helped me correct a mistake I made). My call was answered quickly, the reps were courteous, knowledgeable, efficient, and most of all, helpful. My experience working with ErgoDirect was so much better than my typical experience with vendors that I mentioned this during my last call and decided to write this testimonial. I would definitely buy from ErgoDirect again.

Hugh C, New York, NY on 05/19/2017

Great! Jake was very understanding and helpful. I am thankful that ErgoDirect was willing to work with me on something with such a quick turnaround. Thank you!!!

Caleigh, Interior Designer, Portsmouth, NH on 05/18/2017

It was great, I was helped very fast and excellent customer service. Great experience with them. I will use them again.

Susan Valenzuela, Administrative Assistant, Pala Calif. on 05/16/2017

Great service from Jake today. We had to duplicate an order from several years back and he was very helpful!

Holly M, Tampa, Florida on 05/12/2017

Excellent customer service. Thank you Jake.

Genita McKinney, Ashburn, VA on 05/12/2017

My representative, Christina Davis, went above and beyond to get me everything I needed to satisfy my customer's difficult needs. Christina exemplifies what customer service should be. You've got a great employee in Christina.

Chris Beasley, Purchasing Manager, Franksville, WI on 05/10/2017

Customer Service Representative was very helpful.

Jane Bentley, Administrative Assistant, Fort Worth, TX on 05/10/2017

Jake did an amazing job!

Matthew Noyes, Agency Project Manager, Portland, Oregon on 05/09/2017

Christina was very helpful in getting us approved for credit with your company. I will be placing an order with you sometime today.

Diane August, Buyer, Paso Robles, CA on 05/09/2017

Website was easy to navigate, but customer service after the order had been placed was really excellent. Jake Pedrablanca was exceptionally helpful; he was extremely responsive, and was a pleasure to deal with. The whole process was exemplary.

Gordon Henderson, Chief Research Officer, Toronto, Ontario on 05/09/2017

My experience with Jake at ErgoDirect was exceptional. I've devoted my career to providing customer service - and my standards are very high. This is why I wanted to take the time to acknowledge Jake, ErgoDirect and the excellent products and service they provide. If you're considering ErgoDirect products - and service - I highly recommend this company and the heads up staff that makes it so extraordinary. Thanks Jake! Sincerely, Glenn Campbell

Glenn, Cafe Owner, Tahoe City, CA on 05/05/2017

Jake at ERGODIRECT was very patient and delivered excellent customer service and our order is on the way now. Thank you Jake! :)

Myrna Hunt, Santa Rosa, CA on 05/05/2017

I got great customer service, the agent was very kind, and solve my problem really fast

Carol Molina, Administrative Assistant, Costa Rica, Heredia on 05/04/2017

Jake was very pleasant and helpful

Stu Zomberg, Material Manager, Horshm Pa on 05/03/2017

Excellent assistance with technical questions about the product and necessary add-ons for my client.

Susan Patterson, CAE, Health & Safety Services Specialist, Pleasant Hill, CA on 05/01/2017

The site was great, easy to use had good information on your products - I was disappointed that your sales agents didn't seem to know the products well enough to answer additional detailed questions. I was told that the questions I was asking would be referred to the manufacturer and it would take a few days to get an answer - then I was forwarded the mfg's response verbatim............I had already called the mfg and got the response I was looking for with the ability to ask additional questions - I would buy from them if I knew what I wanted and the price was good

Ed Willis, Omaha, NE on 04/29/2017

Exceptional service from Christina at ErgoDirect. After spending over 2 hours on my own attempting to determine which arm system would work for my new Dell quad monitor, I found Christina at ErgoDirect, who quickly and efficiently ensured I had the correct arm and options for my requirements. Without this service I could have easily ordered an incompatible mount. The superb service was also combined with the very best price I saw in my search. Highly recommended. Real professionals!!

Stuart, Portfolio Manager, Vancouver Canada on 04/28/2017

The website is clear, easy to navigate and informative. The product is great and customer service was very helpful in answering my questions and getting the help I needed.

Tandora, San Diego, CA on 04/28/2017

It was easy to find what I needed.

Rhonda Swiatnicki, Adminstrative Assistant, Marinette, WI on 04/27/2017

Fantastic! Christina was very quick to get me the information that I needed and it was very thorough and detailed. This will help me and my customer decide on what equipment we'll need. Much appreciated, Harris

Harris Rosensweiq, Rockville, MD on 04/26/2017

I had a lot of questions about a product I was looking at and Christina was very helpful and even let me know about the amount they had in stock! I ended up buying that day, and if it wasn't for the information I was provided I might have still been looking for other options. Thanks!

Lindsey Angelus, Philadelphia on 04/26/2017

When I placed my order online I entered the incorrect expiration date on my credit card. I received an email right away from Maria saying I needed to call in with the correct information. I spoke with Jake who was courteous, professional, friendly and quick. Great customer service!

Elizabeth, California on 04/26/2017

Ergodirect is just pretty easy to deal with so far, if it all continues the same, we will be a recurring customer. The customer service is well supportive, good experience as a client.

Luc Sterl, Procurement director, Terrebonne, QC, Canada on 04/26/2017