Testimonials Showing 1 to 25 of 118 testimonials
Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!
Evert was GREAT on helping me figure out what would work best for me. He was also very quick on getting back to me after checking with his technicians. Thanks for GREAT SERVICE> Matthew T. Coyne
I received wonderful customer service that was both prompt and informative. I could tell straight away that Evert was interested in finding the right product to fit my Wacom Cintiq and was not simply pushing an expensive product. Considering I live outside of the US (Australia) shipping was just a little too much to take the quote further, but I appreciated all the assistance I received along the way.
My experience in dealing with Ergodirect and specially with Christina Davis was successful in sourcing our requirement on time, took care of all our needs and answered all of my questions. Thanks Christina for all your kind support and cooperation extended!
Superb customer service!! Great owner. Best shop!! Best prices!!
Timely response by sales person. Thanks!
My experience was refreshingly simple! Christina was delightful and took care of all my needs and answered all of my questions. Thanks Christina for making this painless!
After buying an Ergotron monitor mount on Amazon, I loved it so much that I decided to buy more equipment directly from Ergo Direct. I prefer supporting manufacturers and small retailers rather than giving my money to Amazon, and I encourage others to do the same. The service I got from Ergo Direct was above and beyond any other e-tailer I've dealt with. Their team helped me choose the best equipment for my exact size and setup. I now have two sit/stand monitor mounts plus a sit/stand keyboard mount that are outstanding. The build quality is top notch with high-quality materials and very few plastics. I will buy from Ergo Direct again, and I recommend them to everyone that needs high quality ergonomic office products.
Excellent response to my issue. The Tall Kit is a must for anyone 6' tall plus or minus an inch or two. The recent addition of the Tall Kit to my Ergotron WorkFit 33-349-200 work station is a huge improvement. Finally, I am eye level with my computer monitors while standing. My neck and back feel great! Thank you
Loved it. Christina did a fantastic job researching my request and provided a solution. She followed through! That does not happen very often. Thanks for a great experience shopping.
ErgoDirect was a lifesaver for me. I contacted about a dozen ergonomic companies who were unwilling to work with me and the individual who I was attempting to assist with returning to work. I needed a keyboard for this invidividual and it wasn't until I contacted ErgoDirect that I found someone who was professional, courteous and willing to send my individual the equipment so she could get back to work again without putting undue pressure on her hands while typing and bill me for the equipment. I have already passed this wonderful story on to my colleagues and will definitely call them again when I need ergo equipment for anyone I'm working with who could benefit from the devices. Thank you!!!!!!!
While I ultimately selected a different product and supplier, Christina was friendly, prompt in her responses, and provided excellent service and product information which facilitated my decision. I would consider ErgoDirect for my future product needs based on my experience
Pleasant experience conversing using the CHAT line. My request for quotation was acted upon quite expediently. Complete transaction was really smooth. Thank you for making my job quick and simple.
Couldn’t ask for better.
Excellent customer service. Knowledgeable person available on chat to help me consider options and make the right purchase.
Very helpful and prompt with their response.
The chat function worked well for me. I had a product that ErgoDirect sold on line and requested if there was an manual for the controls as I was experiencing some difficulty with one of the controls. Maria indicated to me that while there is was not a manual, the online demo and diagram where available for viewing. I indicated I needed more assistance than that and she ask a few probing questions and gave me the manufactures number and let me know I had a 12 year warranty. She went above and beyond in helping me resolve the issue; especially, when I don't have the records of where the chair was purchased. She let me know that a number I gave that was on the bottom of the chair should be sufficient to receive assistance from the manufacturer and gave me her contact information if I need further assistance. Stellar customer service!!
Ordering was very easy. When I inquired about government tax exempt status, I got a very quick response. The best part, though, is how quickly we received what we ordered. I had originally ordered from another vendor in May, only to be constantly told the item was on back order, even though my credit card had been charged in June. I finally canceled that order, ordered from ErgoDirect, and had my merchandise in less than a week!! Kudos to ErgoDirect. I will definitely order again when the need arises!
It was excellent
Recently part of the arm broke on a chair we had purchased from ErgoDirect. I contacted ErgoDirect and sent them the original purchase receipt. They contacted me right away about getting a replacement part. I sent them a screen shot of the broken part of the chair, and they shipped the replacement part the next day, for no cost. Great customer service. Thanks for your help!
I thought the website and the experience that Maria provided was amazing. Fantastic overall. Amazing that it was cheaper to get the part that I needed from here instead of the manufacturer.
absolutely fantastic, Christina responded quickly, knew where we were in the conversation and seemed to anticipate what I would need. Very refreshing in the world of online retail
I want to thank you and your company for assisting me in finding exactly the chairs I wanted and for providing all of the specs and definitions. I found your website to be extremely user friendly. It included the largest variety of samples for viewing than any other site I visited. Your initial purchase screen provides a good estimate of the final costs. Your team assisted me online via the chat service before I even made contact with an agent. The agent negotiated to a price that met my cost limitations. I sincerely appreciate all you and your company did for me and I know I only have exactly what I want now because of working with you. My sincerest thanks to your whole company.
I thoroughly enjoyed my experience with Christina, her service was very quick and efficient. She was able to provide me with answers to all my questions very quickly. This is my first time doing business with your company and I am very satisfied
Great staff, excellent consultation skills and product knowledge as well as fantastic follow up! Christina could not have done more - she was proactive for all my questions! What a great experience for a first timer!