Testimonials Showing 1 to 25 of 124 testimonials
I purchased a standing desk from ErgoDirect for our office. I had several questions about the size and obtaining a custom configuration. Christina Davis, the Account Executive I worked with was extremely helpful. She answered the question she knew, and got answers from the manufacturer on thing she didn’t know. As a result, I was able to make an informed decision on the desk we needed. The purchase went smoothly and I was kept informed on the status of my purchase from beginning to end. Unfortunately the desk top was manufactured opposite of what I requested. I contacted Christina sort of expecting the return process to be difficult. Nope, Christina provided the best customer service I’ve experienced in a long time. The error was corrected promptly, I was kept informed of the progress and a follow up to see everything was resolved. It was. The process was simple and prompt. I highly recommend Christina and ErgoDirect if they have products you are considering purchasing. When I need another desk, I’ll be contacting them again.
Outstanding - great website, very fast. Has in-depth product info and accessories - absolutely no problems with ordering.
In short, excellent service--and a very good product. I first spotted this chair a few years ago and contacted customer service about their options..and I had a LOT of questions. I asked about several arms, and I was asking about the back, the cylinder, the cutout...the memory foam...and of course, I requested about a dozen fabric swatches, because--OOH, the choices! I sat on the swatches for probably close to two years before I actually began the purchase. The purchase was simple, and it felt very secure. It wasn't like some places who leave you with a somewhat blank receipt, or like being met in a back alley. The package was fairly sized for the chair I purchased. I was a bit confused on how to assemble the chair, the instructions were a bit unclear and didn't mention the foot ring. All in all, I love my chair! and I couldn't have found the right chair for my custom built desk if it weren't for their customer service. Thanks ErgoDirect!
My experience was great. Easy to place the order online. The customer service help was great, they answered all my questions and guided us through the installation that we had questions on.
Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.
Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!
Evert was GREAT on helping me figure out what would work best for me. He was also very quick on getting back to me after checking with his technicians. Thanks for GREAT SERVICE> Matthew T. Coyne
I received wonderful customer service that was both prompt and informative. I could tell straight away that Evert was interested in finding the right product to fit my Wacom Cintiq and was not simply pushing an expensive product. Considering I live outside of the US (Australia) shipping was just a little too much to take the quote further, but I appreciated all the assistance I received along the way.
My experience in dealing with Ergodirect and specially with Christina Davis was successful in sourcing our requirement on time, took care of all our needs and answered all of my questions. Thanks Christina for all your kind support and cooperation extended!
Superb customer service!! Great owner. Best shop!! Best prices!!
Timely response by sales person. Thanks!
My experience was refreshingly simple! Christina was delightful and took care of all my needs and answered all of my questions. Thanks Christina for making this painless!
After buying an Ergotron monitor mount on Amazon, I loved it so much that I decided to buy more equipment directly from Ergo Direct. I prefer supporting manufacturers and small retailers rather than giving my money to Amazon, and I encourage others to do the same. The service I got from Ergo Direct was above and beyond any other e-tailer I've dealt with. Their team helped me choose the best equipment for my exact size and setup. I now have two sit/stand monitor mounts plus a sit/stand keyboard mount that are outstanding. The build quality is top notch with high-quality materials and very few plastics. I will buy from Ergo Direct again, and I recommend them to everyone that needs high quality ergonomic office products.
Excellent response to my issue. The Tall Kit is a must for anyone 6' tall plus or minus an inch or two. The recent addition of the Tall Kit to my Ergotron WorkFit 33-349-200 work station is a huge improvement. Finally, I am eye level with my computer monitors while standing. My neck and back feel great! Thank you
Loved it. Christina did a fantastic job researching my request and provided a solution. She followed through! That does not happen very often. Thanks for a great experience shopping.
ErgoDirect was a lifesaver for me. I contacted about a dozen ergonomic companies who were unwilling to work with me and the individual who I was attempting to assist with returning to work. I needed a keyboard for this invidividual and it wasn't until I contacted ErgoDirect that I found someone who was professional, courteous and willing to send my individual the equipment so she could get back to work again without putting undue pressure on her hands while typing and bill me for the equipment. I have already passed this wonderful story on to my colleagues and will definitely call them again when I need ergo equipment for anyone I'm working with who could benefit from the devices. Thank you!!!!!!!
While I ultimately selected a different product and supplier, Christina was friendly, prompt in her responses, and provided excellent service and product information which facilitated my decision. I would consider ErgoDirect for my future product needs based on my experience
Pleasant experience conversing using the CHAT line. My request for quotation was acted upon quite expediently. Complete transaction was really smooth. Thank you for making my job quick and simple.
Couldn’t ask for better.
Excellent customer service. Knowledgeable person available on chat to help me consider options and make the right purchase.
Very helpful and prompt with their response.
The chat function worked well for me. I had a product that ErgoDirect sold on line and requested if there was an manual for the controls as I was experiencing some difficulty with one of the controls. Maria indicated to me that while there is was not a manual, the online demo and diagram where available for viewing. I indicated I needed more assistance than that and she ask a few probing questions and gave me the manufactures number and let me know I had a 12 year warranty. She went above and beyond in helping me resolve the issue; especially, when I don't have the records of where the chair was purchased. She let me know that a number I gave that was on the bottom of the chair should be sufficient to receive assistance from the manufacturer and gave me her contact information if I need further assistance. Stellar customer service!!
Ordering was very easy. When I inquired about government tax exempt status, I got a very quick response. The best part, though, is how quickly we received what we ordered. I had originally ordered from another vendor in May, only to be constantly told the item was on back order, even though my credit card had been charged in June. I finally canceled that order, ordered from ErgoDirect, and had my merchandise in less than a week!! Kudos to ErgoDirect. I will definitely order again when the need arises!
It was excellent