Testimonials Showing 1 to 24 of 24 testimonials
I ordered a Neutral Posture 8000 chair (to replace my 15+ year-old 8000) from ErgoDirect. Filling out the on-line order form was easy (and with a ton of options to choose from), and they responded immediately with an expected shipping date. Pricing was good (I shopped around). When parts turned out to be backordered at the manufacturer (the chair was custom-built) and shipping was delayed, their rep was extremely helpful in keeping me apprised as to what was happening and when I could expect shipping. I couldn't have asked for better customer service. It shipped about a week late, but that was not the fault of ErgoDirect. Shipping time (FedEx) from Texas to California was quick (shipped Friday afternoon, arrived the next Tuesday afternoon). It arrived, I unboxed it and assembled it (took about five minutes) and I'm sitting in it now as I type this review. I can happily recommend ErgoDirect and its customer service to anyone looking to purchase items from them.
The Ergodirect website was extremely user friendly, there was never a moment of uncertainty in regards to what the next step should be. I placed an order for a gaming chair, and due to the shipping address being different from the billing address, I received an E-mail to confirm that the order was not fraudulent. The E-mail seemed to be personally typed from an Ergodirect employee; however, upon replying to said E-mail, I received several duplicate messages with no response to the E-mail I sent. This flawed automated E-mail system was an inconvenience and delayed my order by several days. With that being said, after contacting customer service via telephone my order was cleared almost immediately. The customer service was amazingly professional and helpful, quite honestly one of the most pleasant and pain free interactions with a customer service hotline that I've ever experienced.
The website contains a lot of detailed information and instructions, very practical. If one spends enough time, usually one can find most important information. It would be even better, if the website could offer an image of the selected chair and chair parts, as the selecting process is going on, so that customers have a chance to see what they will get, which often can help them make their final decisions quicker. Personally, I have an OM chair in office, and the quality is great. That's why I decided to buy one for my home office, too.
Nick was most helpful in addressing my concerns of "which model to select." Once my application was shared with him, his advice was "right on!" Nick also addressed my concern of a prompt delivery (to enable installation by a schedules contractor for the ordered solid surface material counters) was also very satisfactory. Thank you!
Working with ErgoDirect was one of the best experiences my wife and I ever had with a vendor. The online ordering process was easy, and the customer service provided from ErgoDirect, especially from Evert, was incredible. They were very communicative on our order status, and the chairs shipped faster than originally estimated. Although some may think these chairs are overly expensive, or too expensive, we believe we've finally found the chairs we've always wanted. The money we've spent on less expensive chairs would have easily paid for these. We bought two high-backs with headrests; Gaming Chair ED-OM5-EX Office Master High Back Executive Chair with headrests. The chairs are extremely comfortable. We sit in them for hours on end in our home office. My wife and I are both computer gamers, so we've definitely put these chairs to the test. When the chairs arrived via FedEx, they were very easy to assemble. The chairs come practically assembled. You simply have to put the base down on the ground, then insert the shock, then set the assembled chair and arms on the shock. That is it. Time to start enjoying your high quality chair! The world would be a much better place if customer service from other vendors mirrored ErgoDirect. We cannot say enough good things about our experience with ErgoDirect, and Evert in Customer Service. The chairs are amazing as well. You will not regret your purchase! Thank you for a great product, and a great experience!
My experience working with the customer service and sales staff was unexpectedly fantastic. I had a broken part on a chair that had a lifetime guarantee, and even though I was not the original purchaser of the chair, ErgoDirect contacted the manufacturer, tracked down the part, and had it shipped directly to me without charge. This required several days of e-mail communication to resolve, yet the customer service representative was dogged in finding a solution to the problem and keeping me informed of his progress. Maybe because my expectations were so low that this chair could be repaired only at great expense that I am able to say, without exception, that working with ErgoDirect to fix the problem has been the most satisfying customer service experience I've had in a very long time.
After having neck surgery for a pinched nerve, my physical therapist strongly recommended a "standing desk." I did extensive research on the Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation, and needed to have a lot of questions answered. I contacted several retailers who pretty much just wanted to sell me the unit. Their understanding of this product was minimal at best. The sales staff at ErgoDirect could not have been more helpful. They were very personable and took the time to thoroughly (and I mean thoroughly) go over the product information, accessories, pricing, etc. This was one of the most positive buying experiences for me!
I was overwhelmed by the choices on the site, so I called. The person who worked with me was very helpful and knowledgeable. I felt confident ordering after our conversation. Thank you!
I had a couple of questions about the product prior to ordering and their support team was very helpful. They got answers to the questions while I was on the line and verified my order. I received an immediate email confirming the order with a confirming call from their support team indicating that the order had been placed and would ship the next day. They showed great customer service and I would definitely purchase from them again.
I am highly pleased with the customer service I received from Jake Pedrablanca. He responded to several of my inquiries in a very prompt manner.Jake was more than able and willing to provide me with all the specific information I was looking for and always ended the discussion with "Let me know if there is anything else". Customer service as such not only builds but strengthens client relationship. I commend him for his service excellence. Thank you Jake.
Phenomenal! Immediate response to my email inquiry with parts quote attached. Speedy over night delivery was crucial! Mirin Riddell,, Customer Service Manager, handled every phase of our order and we are very grateful for this.
I want to compliment Mirin for being a huge help for a problem I encountered. I ordered, and got, an articulated arm for my computer and when I got it I found that the angled arm I ordered put the screen too high and made the adjustment down difficult against the springs in the arm. I discovered that I should have ordered the arm with the straight arm. Before I started down the path of changing the arm I was thinking, “just return it – it will be easier that way”. I sent in an email requesting a trade of the angled arm I got for a straight arm. In short order Mirin responded saying she could help me. Mirin made me happy I didn’t just return the entire unit which would have left me with no arm for a week or so. In today’s world being treated like a customer is an unusual experience, so I have to compliment her for the very professional way she handled my request. Getting the straight arm made the product perfect for me. The articulating arm operates great when I don’t have it pointing down like I did when I had the angled arm. Thanks Mirin!
I cannot begin to express how impressed I am with EroDirect and Nick!. I needed information to help me determine the correct desk mount arms to purchase and possible mount possibilities, etc. (I am a newbie at this and was very hesitant to call.) It was the easiest and most helpful call I have experienced. When Nick answered my call, he immediately knew how to help and guide me for our office needs. He was patient, very knowledgeable, took the time to research the monitor and mini PC weight, explained how to mount, what was included with the selection, etc. Most reps would never spend the time he did to ensure I was ordering the correct product. He is amazing! We ordered 24, Innovative 7Flex104i Monitor Arms, installed all without any issues. We are very pleased with these arms. Thank you for EXCELLENT SERVICE. If every rep I call was as helpful and knowledgeable as Nick, my job would be much easier. Thank you!
I always purchase my chairs from Ergodirect. The quality is much better than any where else that I ordered chairs from. Also, their customer service is very good. I like the fact that when I call in somebody is informed about my order and can answer questions and also even make suggestions for what to order or not order. Literally I have been ordering chairs from them for almost 10 years. Thank you for your help.
I want to thank Mirin. She was the associate who handled some issues that arose with my shipment. Everything was handled professionally, quickly, and adequately. Service you'd expect from a company that few rarely deliver anymore. They answered every question I had or problem. Overall a great experience. Sincerely, Josh J.
The customer service rep that I was dealing with was very helpful. I needed my product in a quick time period so I had been asking about next day delivery. The gentleman that helped me go right on in and got back to me in a very timely manner. Not only did he save me by not having to pay for next day air he was able to get a rush on my product from the manufacturer that way I did not have to pay the huge up charge to have it in time. It was a great job by him and very appreciated. I would highly recommend.
I was very pleased with the help I received from Ergo Direct. I sent in a query from the website and received a prompt email back. The associate who responded to my query was very professional and answered every question I had (many specific questions over several emails), which made it very easy to make an informed purchase. The prices were also comparable with other sources for the same product on amazon.
The staff was very helpful and even more more personal! Really loved the product we received. The price was fantastic for the high quality
Great Experience, expertise and patience!
Maria, you are the best! Thanks for all your help. I also got great customer service from Mirin yesterday. You ladies do things the right way and folks like me really appreciate it.
I ended up purchasing an Innovative Arm 7500 from ErgoDirect that is working beautifully! It took two attempts to find an arm that would support the weight of the iMac, and Nick Moshiri of ErgoDirect was wonderful to deal with in that regard. He spent a lot of time helping me to select the correct arm, and when the first one didn't work out, he helped to identify the issue and order another one that worked (the first one didn't support the weight of the iMac). He even made himself available over the weekend to answer any questions I might have while connecting the iMac to the arm. ErgoDirect is a great resource (especially Nick). They have a lot of options to choose from, and Nick can walk them through which options will work best based on needs, space configuration, etc.
I just wanted you to know how pleased I am with my chair. I was delighted to find a tall drafting chair I could customize and at such a good price. You sent a few sample swatches of fabrics I requested. I selected a fabric to match my decor and ordered and received the chair so quickly. The chair was easy to assemble (although the instruction sheet did not match my model exactly). And I am very pleased with the quality, look, and functionality. Thank you for your excellent customer service and product offerings.
I've worked in IT for 15 years and I have sold and installed at least 100 monitor mounts and arms in recent years, and I found ErgoDirect when looking for an unusual slatwall mount. Their website was full of options, so I called them to see what was "best" and they answered my call and researched and found the right part the first time and in a short amount of time! The customer then changed their minds slightly, and ErgoDirect quickly changed the part to fit my needs perfectly again! I have been fully satisfied with their services and the product looks really cool, so I'm sure it will be a successful install that the client will enjoy for as long as the tablet lasts.
Nazan provided excellent customer service. I needed an order shipped within two days and she called the local warehouse to see if the item was in stock. When it was not, she helped expedite the processing and provided the option for overnight shipping if given a FedEx account number to get it here as soon as possible. She was professional, helpful and I appreciate the prompt, personalized service I received. Thank you for making the purchasing experience such a breeze!