Testimonials Showing 1 to 25 of 75 testimonials
Excellent customer service very helpful.
I had a hard time finding a specific product that was compatible for my extra wide monitor. I called and thankfully reached someone like Ms. Zinnia. She went above and beyond in assisting me. If it wasn’t for her knowledge of the products, strong follow up and guidance through the process I would have bought elsewhere. She went out of her way ensuring I found the correct item, provided different sizes and colors to choose from and advised the supporting accessories required to make it work. I was well taken care of and for that I thank you Ms. Zinnia for your outstanding customer support from beginning to end. The other thing I like about this whole experience is placing the order. No need to take the time to create a profile, register and confirm. Instead, a quote is emailed and if you agree… Click accept and enter your payment and delivery info and that’s it! Just took seconds. So easy.
I had multiple exceptionally pleasant and efficient interactions with ErgoDirect representatives (multiple interactions because they helped me correct a mistake I made). My call was answered quickly, the reps were courteous, knowledgeable, efficient, and most of all, helpful. My experience working with ErgoDirect was so much better than my typical experience with vendors that I mentioned this during my last call and decided to write this testimonial. I would definitely buy from ErgoDirect again.
Great! Jake was very understanding and helpful. I am thankful that ErgoDirect was willing to work with me on something with such a quick turnaround. Thank you!!!
It was great, I was helped very fast and excellent customer service. Great experience with them. I will use them again.
Great service from Jake today. We had to duplicate an order from several years back and he was very helpful!
Excellent customer service. Thank you Jake.
My representative, Christina Davis, went above and beyond to get me everything I needed to satisfy my customer's difficult needs. Christina exemplifies what customer service should be. You've got a great employee in Christina.
Customer Service Representative was very helpful.
Jake did an amazing job!
Christina was very helpful in getting us approved for credit with your company. I will be placing an order with you sometime today.
Website was easy to navigate, but customer service after the order had been placed was really excellent. Jake Pedrablanca was exceptionally helpful; he was extremely responsive, and was a pleasure to deal with. The whole process was exemplary.
My experience with Jake at ErgoDirect was exceptional. I've devoted my career to providing customer service - and my standards are very high. This is why I wanted to take the time to acknowledge Jake, ErgoDirect and the excellent products and service they provide. If you're considering ErgoDirect products - and service - I highly recommend this company and the heads up staff that makes it so extraordinary. Thanks Jake! Sincerely, Glenn Campbell
Jake at ERGODIRECT was very patient and delivered excellent customer service and our order is on the way now. Thank you Jake! :)
I got great customer service, the agent was very kind, and solve my problem really fast
Jake was very pleasant and helpful
Excellent assistance with technical questions about the product and necessary add-ons for my client.
The site was great, easy to use had good information on your products - I was disappointed that your sales agents didn't seem to know the products well enough to answer additional detailed questions. I was told that the questions I was asking would be referred to the manufacturer and it would take a few days to get an answer - then I was forwarded the mfg's response verbatim............I had already called the mfg and got the response I was looking for with the ability to ask additional questions - I would buy from them if I knew what I wanted and the price was good
Exceptional service from Christina at ErgoDirect. After spending over 2 hours on my own attempting to determine which arm system would work for my new Dell quad monitor, I found Christina at ErgoDirect, who quickly and efficiently ensured I had the correct arm and options for my requirements. Without this service I could have easily ordered an incompatible mount. The superb service was also combined with the very best price I saw in my search. Highly recommended. Real professionals!!
The website is clear, easy to navigate and informative. The product is great and customer service was very helpful in answering my questions and getting the help I needed.
It was easy to find what I needed.
Fantastic! Christina was very quick to get me the information that I needed and it was very thorough and detailed. This will help me and my customer decide on what equipment we'll need. Much appreciated, Harris
I had a lot of questions about a product I was looking at and Christina was very helpful and even let me know about the amount they had in stock! I ended up buying that day, and if it wasn't for the information I was provided I might have still been looking for other options. Thanks!
When I placed my order online I entered the incorrect expiration date on my credit card. I received an email right away from Maria saying I needed to call in with the correct information. I spoke with Jake who was courteous, professional, friendly and quick. Great customer service!
Ergodirect is just pretty easy to deal with so far, if it all continues the same, we will be a recurring customer. The customer service is well supportive, good experience as a client.