Cancellation/Change Policy

Order changes or cancellations must be received within 24 hours of order placement.

A 25% fee may apply to orders changed or cancelled after 24 hours. Refunds may not be available to orders changed or cancelled if products have shipped, or undergone any stage of production prior to 24 hours.

Please contact us by email (customerservice@ergodirect.com) or phone (1-888-456-3746) with any questions or concerns.

Return Policy

ErgoDirect understands that in some circumstances, our customers will need to return items ordered. ErgoDirect reserves the right to determine the eligibility of each return. However, the following conditions must always be met:

  • Product is in brand new, saleable condition in original packaging, or was defective-on-arrival (non-repairable).
  • Customers contact ErgoDirect through email (rma@ergodirect.com) or phone (1-888-456-3746) to request a Return Merchandise Authorization (RMA) number. No credit will be issued for products returned without a valid RMA number.
  • Products meet manufacturer conditions outlined below.
  • The RMA number issued is written on the return package.
  • Customer pays return shipping fees unless product was defective-on-arrival.

ErgoDirect does not accept returns or exchanges for the following products:

  • Keyboards and mice that have been opened, plugged in, and used.
  • The following special order/custom-made products :
    • Ergotron carts
    • Humanscale chairs
    • Neutral Posture chairs
    • Officemaster chairs
    • SIS desks
    • Workrite desks

Please call us at 1-888-456-ERGO (3746) for all return details.

Manufacturer Conditions of Returned Products

3M
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
Adesso
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
AFC Industries
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Amico
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 35% of original price paid
AnchorPad
  • Product is unused in new condition, and in original packaging
  • Product is returned within 15 days of receipt
  • Customer will not pay a re-stocking fee

OR

  • Product is unused in new condition, and in original packaging
  • Product is returned within 16-30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
Anthro
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Archelon
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
Balt
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Chief
  • Product is in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 10% of original price paid
Cotytech
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
D&D Security
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
ErgoDirect
  • Product is unused but box has been opened
  • Product is returned within 30 days of receipt
  • Customer may pay a re-stocking fee up to 20% of original price paid; call ErgoDirect (1-888-456-3746) for details
Ergotech
  • Product is new in original packaging 
  • Product is returned within 30 days of receipt
  • Customer will not pay a re-stocking fee

OR

  • Product is used or missing parts 
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Ergotron
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee up to 25% of original price paid
Fox Bay
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
Global Industrial
  • Product is new in original packaging
  • Product is returned within 30 days of receipt 
  • Customer will pay a re-stocking fee of 15% of original price paid
Goldtouch
  • Product is new, never opened
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 15% of original price paid

OR

  • Product is like new, but box has been opened 
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 50% of original price paid
Health Postures
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
Humanscale
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 5% of original price paid
Innovative
  • Product is unused in original packaging
  • Product is returned within 30 days of receipt
  • Customer will not pay a re-stocking fee if product is less than $1000 in value
  • A 25% re-stocking fee will apply if product is more than $1000 in value
Intellaspace
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
ISE
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Jobri
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Kinesis
  • Less than 5 products are being returned
  • Products are like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will not pay a re-stocking fee

OR

  • More than 5 products are being returned
  • Products are like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 15% of original price paid
Luxo
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Luxor
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Neutral Posture
  • Products are only returnable on a case-by-case basis; customers must call ErgoDirect (1-888-456-3746) to discuss return possibility
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 30% of original price paid
Office Master
  • Products are only returnable on a case-by-case basis; customers must call ErgoDirect (1-888-456-3746) to discuss return possibility
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Peerless-AV
  • Product is in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Plantronics
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
Premier Mounts
  • Product is in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 10% of original price paid
Prestige
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
Safco
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
SIS
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
Softworqs
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 5% of original price paid
SpaceCo
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 25% of original price paid
Vuryte
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
Workrite
  • Product is not a table
  • Product is new in original packaging
  • Product is returned within 30 days of receipt
  • Customer will pay a re-stocking fee of 20% of original price paid
Zioteck
  • Product is like-new, re-sellable in original packaging
  • Product is returned within 30 days of receipt

Refunds and Credits

Refunds on returned items will be issued:

  • Once product has been received and inspected
  • In the same payment form as tendered at time of purchase
    • Please allow 5-7 days for a credit to appear in your account
    • For check payments, refund checks will be issued 10-14 business days after the original payment was received

Exchanges

ErgoDirect cannot issue a straight exchange. Please follow the return guidelines for the product you wish to return, then make a new order for the desired product.

Warranty Policy

All of our products have manufacturer's limited warranty. Manufacturers offer 30 days to lifetime limited warranties depending on the product. Please visit manufacturer websites or contact ErgoDirect at 1-888-456-3746 for more information on product warranties.

ErgoDirect is not liable if the manufacturer/distributor fails to perform warranty service.

ErgoDirect will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from us. ErgoDirect's liability is limited to the monetary value of the merchandise.