Questions Answered Showing 1 to 25 of 294 answered questions

Product:
Aerobic Mouse AirO2bic Ergonomic Mouse

Date: 10/03/2018 05:11

Question:
Does this mouse work with Windows 10?

Answer:
The Aerobic AirO2bic Quill Ergonomic Mouse was designed for Mac users in mind. It does have a USB connectivity, and is the recommended method of connection as it is “Plug n Play”. Meaning, it does not require a driver or software to be loaded onto your computer for use. And yes, this mouse works with Windows 10.

Product:
Ergotron 33-467-921 WorkFit-TX Standing Desk Converter

Date: 09/21/2018 12:34

Question:
With a 20" rise when going from sit to stand, what are the positions at which I can adjust and choose the height range suited for me?

Answer:
The entire WorkFit series along with the Ergotron 33-467-921 WorkFit-TX allows you to lock the position anywhere along the 20" range. Please note that the WorkFit-TX also provides 3" of tray adjustment independent of the worksurface for better spacing of the keyboard and monitor in relation to one another.

Product:
Ergotron 33-444-921 WorkFit-TLE Sit-Stand Desktop Workstation

Date: 09/21/2018 12:23

Question:
I realize there is a 15" rise when going from sit to stand, but are there basically just two positions or can I adjust anywhere within the 15" range?

Answer:
The Ergotron 33-444-921 (as well as the entire Workfit series) allows you to lock the position anywhere along the adjustable height range. Please note that the Ergotron Workfit-TLE is set to be discontinued in favor of the Ergotron 33-467-921 Workfit-TX which provides 20" of lift (vs 15" on the Workfit-TLE). This updated version also provides 3" of independent height adjustment of the tray in order to better position the keyboard in relation to the display.

Product:
Office Master KIT-HR-OM5 Headrest for OM5 Chair Series

Date: 09/17/2018 13:14

Question:
Can this headrest be installed on the non-gaming chair version of the OM5?

Answer:
No, the headrest cannot be installed on the chairs on the OM5 Active series of chairs. Essentially guest chairs, side chairs, these are the non-gaming chair version of OM5 chairs.

Product:
Innovative 9105 Heavy Duty Monitor Arm, 54 lbs

Date: 09/04/2018 13:00

Question:
What is the dual monitor bracket? It is offered as an option on this product page. Is it another arm that attaches and swivels separately? Or would the monitors be mounted together and move as a unit?

Answer:
The dual monitor bracket attaches to the Innovative 9105 arm directly and the monitors move together in unison. It is not a separate arm.

Product:
Ergotron 24-271-928 WorkFit-D, Sit-Stand Desk

Date: 08/13/2018 10:35

Question:
I am looking for a desk no wider than 48 inches. With the legs (the base, that is, outside of each leg), how wide does that make this WorkFit-D desk? It has to fit in a tight spot, so I need to know the widest part, including the legs/base of the desk.

Answer:
The Ergotron WorkFit-D 24-271-928 would be cutting it very close, since the worksurface is 47.6” wide. Please see the dimensional illustration, that shows the base of the desk being 42” wide. If you feel as though that will not work for you, I would suggest taking a look at our Workrite brand! You will see that on their sit-stand desks, you can choose the size of the worksurface.

Product:
Innovative Winston-E Electric Dual Monitor Sit-Stand Workstation

Date: 08/05/2018 08:22

Question:
I am comparing Winston-E Dual Monitor to the Kangaroo Elite Electric. Winston-E is quite a bit more expensive. What can you tell about the Winston that is superior? Also it does not have the support leg that keeps the whole workstation stable. Does Winston have a better system to not let the wobbling happen? One more question, can the monitors be adjusted separately from the tray so if they need to be in a different position from sitting to standing, can that happen?

Answer:
Your question is appropriate and we are happy to make the value proposition for the Winston-E Electric Dual Monitor Sit-Stand Workstation. While the Winston-E does not have the “stability” leg, its base plate weighs about 20 pounds and fully supports the column and work surface for stability. One can lean over the work surface without it tipping over even slightly. The Winston-E also has independent monitor movement and focal depth adjustment for each wing. The adjustment knob allows the user to move the wing that the monitor is attached to, up and down, with ease, independent of the work surface. Most importantly, please note that with the Kangaroo the user has to put that stability leg in each time they want to raise the work surface and take it out when they want to lower it which makes the process of going from sitting to standing longer and more difficult than with the Winston-E, which raises and lowers with the touch of a button. The idea behind this convenient feature of the Winston is to make the process of switching from sitting to standing so easy that the user is encouraged to switch back and forth at regular intervals throughout the day.

Product:
Ergotron 45-354-026 LX Sit-Stand Wall Mount Keyboard Arm

Date: 07/12/2018 06:23

Question:
Can the keyboard of the Ergotron 45-354-026 LX Sit-Stand Wall Mount Keyboard Arm sit flat on a desk surface?

Answer:
This keyboard arm cannot sit flat on a desk surface. It is meant for the wall and possibly to be combined with a wall mounting monitor arm to create a complete workstation. The 45-354-026 folds up 90° in order to be able to stow away flat and has 5° of negative tilt (where the f keys would be tilted downward and space key would be tilted upward) in order to discourage carpal tunnel.

Product:
Workrite Ergonomics Conform Heavy Duty Articulating Arm

Date: 07/09/2018 09:11

Question:
Will the two piece C- clamp work on a table edge that is 4 5/8" thick? Will the arm accommodate a 43" Dell P4317Q monitor?

Answer:
Your monitor is compatible with the Workrite Conform Heavy Duty Articulating Arm. However this C-clamp cannot be installed on a desk that is more than 1.75" thick. So unfortunately even though your monitor is compatible with the arm, the arm is not compatible with the work surface. Generally a grommet or a C-clamp will not go on a surface thicker than about 3".

Product:
Ergotron 45-246-026 LX Wall Mount Keyboard Arm

Date: 05/24/2018 08:26

Question:
I want to mount the LX Wall Mount Keyboard Arm to a sheetrock wall, does it come with all mounting accessories and hardware or does this need to be ordered separate? If no, what is the model number of the mounting kit ?

Answer:
This LX Wall Mount Keyboard Arm is sold with the hardware required to mount directly to sturdy vertical surfaces. Unfortunately it is not recommended to mount this arm on sheetrock. It needs to be mounted on a stud in order to be stable. If it is not mounted to a stud, the manufacturer's warranty might be voided.

Product:
Ergotron 61-128-085 Glide Wall Mount, VHD

Date: 05/03/2018 13:18

Question:
Is there a way to disable, or lock the tilt?

Answer:
There is no way to disable or lock the tilt. When you mount the monitor to the mount, put the monitor in the desired position, and then tighten as much as possible and it will prevent from tilting.

Product:
Office Master YSYM YES Series Ergonomic Mesh Back High Chair

Date: 04/23/2018 07:54

Question:
I need to know how to measure for the correct seat depth. How does a chair have a depth range? Are you measuring from front of seat to lumbar support?

Answer:
The seat pan itself (apart from the back) is used to measure the seat depth. Please measure from the front of the seat pan, to the back of the seat pan. The YSYM has a mesh back and does not have the inflation lumbar support that our other chairs are able to have, so the manufacturer cannot measure from the lumbar support on the YSYM chair.

Product:
AnchorPad 31177ARM or 31177BPARM Laptop Security Lockdown Stand

Date: 04/10/2018 10:19

Question:
Can multiple stands to be keyed with the same key core pin sequence? We need only one key to access all the units as we are looking to install them in prison living units.

Answer:
Yes, it is possible to key multiple stands with the same key. Although depending on the number of stands ordered, we will be shipping multiple pairs of keys. Please note that there is no extra charge for providing multiple keys.

Product:
Office Master IU55 24-Seven Intensive Use Ergonomic Stool

Date: 03/28/2018 13:25

Question:
How many inches does the seat of IU55 tilt forward/downward?

Answer:
The IU55 has a 10" cylinder as standard. It also offers the option of an 8" cylinder for an additional price. Unfortunately, none of the high chairs (including the IU55) with a cylinder higher than 6" offer forward tilting. This is due to liability in tilt ratios. As such, we do not know of any chairs like this that would offer this sort of capability (neither that we carry or from competitors). There is one and only one exception which is a "non-traditional" seat Neutral Posture AbChair TAsk Lab Healthcare Cleanroom Stool which does offer forward tilting and can be ordered with an 8" cylinder bringing the seat height range to 23-31".

Product:
Extra Long Reach Wall Mount Monitor Arm EDM-1301W

Date: 03/19/2018 12:59

Question:
What is the depth of this arm when it is completely stowed to the wall?

Answer:
The EDM-1301W reaches out 45" from the wall but when not in use can stow away to within 3" of the wall. Ideal for use in hospital rooms, public office spaces or dental operatory, the EDM-1301W brings content closer ergonomically.

Product:
Humanscale M2DVP Drop-Down VESA Plate for M2 or M8 Monitor Arm

Date: 03/12/2018 11:16

Question:
Can I install the Humascale M2DVP "upside down" so that it raises rather than dropping the monitor?

Answer:
No, it is not possible to install this product upside down in order to raise the monitor. You can use the Humanscale UFEA-S-M8 Front End Adjuster for M2 and M8 monitor arms instead.

Product:
Office Master AF415 Cushioned Back Stool, 20" Adjustable Foot Ring

Date: 03/05/2018 11:38

Question:
Does this stool swivel and rock?

Answer:
Yes, the AF415 stool is able to swivel. However, none of our stools allow for rocking because that can be a safety hazard and can cause for the stool, and the user, to tip over.

Product:
Apple Compatible Ergotron 24-414-227 WorkFit-A Sit-Stand Workstation, Silver

Date: 02/27/2018 09:59

Question:
Does this desk come with both options to mount to desk, e.g. either under the lip of the desk edge or through the grommet for cords?

Answer:
The Ergotron 24-414-227 comes with both, a desk-clamp mount option, as well as a grommet hole option. With a desk clamp, you can install this unit to the desk edge. But please note that this workstation installs at the back edge of the desk and not at the front edge, which leaves valuable desktop space in the front for writing materials and devices. If there is a pre-drilled hole in your desktop, please utilize the grommet mounting option.

Product:
Ergotron 24-317-026 WorkFit-A, Single LD with Worksurface

Date: 02/20/2018 14:10

Question:
I am interested in the Workfit A, single LD. Do I need extra hardware to add the Notebook Tray? Does the arm attach to the back of the desk via clamp or screws?

Answer:
You can certainly replace the LCD bracket on this WorkFit-A with a notebook tray and convert this unit to a sit-stand latop workstation. But if you want to add laptop display to an LCD and have a dual display workstation, please consider WorkFit-A Single HD. Then you can instal a WorkFit Conversion Kit to convert a single LCD workstation to a LCD, laptop workstation.

Product:
Conversion Kit: Convert Two Monitors to a Single Monitor and a Laptop - Ergotron 97-617

Date: 02/12/2018 10:04

Question:
I'm interested in converting my dual monitor WorkFit-S to a monitor laptop combo. Why should I go for the 97-617 as opposed to the inexpensive laptop holder 50-193-200?

Answer:
The 97-617 ensures that both your monitor and laptop screen are level with each other since it has the ability to adjust monitor up and down. This kit will also sit further back and take up less space, unlike the laptop holder 50-193-200, which juts out of the footprint of the mount, it's mounted on.

Product:
Innovative Winston Triple Monitor Sit-Stand Workstation

Date: 02/07/2018 12:48

Question:
I have a 27", a 24" and a 22" monitor. If I purchase the Winston Triple Monitor Sit-Stand Workstation, can I fit all three monitors side-by-side in landscape? And if not, what if I turned the 27" monitor portrait?

Answer:
This will fully depend on your specific monitors. In the most general terms, this will accommodate 3 monitors up to 24” wide (notice that this is the width rather than the diagonal as most monitors are usually measured – so it may very well accommodate the 27” monitor). The width is for the full width of the unit including bezel if any. So it will accommodate most displays up to 24” wide in landscape mode. Please let us know the exact model numbers of your monitors, so we can check for compatibility.

Product:
Office Master BC41 BC Series High Drafting Stool with Footring

Date: 01/30/2018 09:28

Question:
In the product description, it says "back depth adjustment" but this is not shown in the interactive diagram. Does this just mean you can adjust it only when you first assemble the chair? My husband and I are very different heights (5'2" and 6'2") so the back depth adjustment really comes in handy. Thanks!

Answer:
The BC41 does indeed come with a back depth adjustment, which is very similar to seat sliding mechanism. However the seat slider will extend the seat further so that there is more back depth but the back depth adjustment will just move the back rather than the seat. There is a knob, under the seat that controls the back depth and can be adjusted at any time and not just during the first assembly.

Product:
Office Master BC41 BC Series High Drafting Stool with Footring

Date: 01/30/2018 09:12

Question:
Do safety soft casters work on linoleum floor or just carpet? Are the higher priced fabrics any more durable? Or just more interesting visually?

Answer:
You can use Safety soft casters on Linoleum. The higher the price, higher the grade of fabric, like Vinyl or leather. So it's a personal preference.

Product:
Ergotron 45-460-026 Lockable Tablet Mount

Date: 01/16/2018 09:27

Question:
I need a VESA adaptor for a Dell tablet that is 11.5"x8".

Answer:
The Ergotron 45-460-026 lockable tablet mount fits a tablet of your specifications. Your tablet is 14" long diagonally and this tablet mount supports up to 15". Please note that your tablet must be equal to or under 0.9" thick and weigh less than 5 lbs. Also keep in mind weight requirements of the mount you choose as many articulating arms have weight minimums and if the tbalet and mount (together) do not meet these minimums you may find the arm "rising" rather than staying at desired position.

Product:
Ergotron 45-360-026 LX Sit-Stand Desk Mount Monitor Arm

Date: 01/15/2018 15:07

Question:
The top of my desk is 19mm thick, and the specs say 20mm is the minimum. Can I get away with it as-is, or would I need to bolster the thickness with an appropriately-sized wood block on the underside of the desk in the location of the mount?

Answer:
The 45-360-026 Desk Mount Arm attaches to a desk of thickness from 20 mm (0.79") to 65 mm (2.5") with a desk clamp. The manufacturer of this product, Ergotron, had the following to say about this particular situation, "According to the picture the desk top is 19mm - the customer may want to double check to make sure, because we only warranty the 45-360-026 for a minimum of 20mm to a max of 65mm. It is their discretion to use this mount on her table, as it ALMOST meets the minimum requirement. That being said, we do not necessarily advise this as our engineers have tested these desk thickness specs, so that is why 20mm is our minimum requirement." So though a 19mm thick desk may work, the arm will not be covered under Ergotron's warranty.