Questions Answered Showing 1 to 25 of 285 answered questions

Product:
Ergotron 45-246-026 LX Wall Mount Keyboard Arm

Date: 05/24/2018 08:26

Question:
I want to mount the LX Wall Mount Keyboard Arm to a sheetrock wall, does it come with all mounting accessories and hardware or does this need to be ordered separate? If no, what is the model number of the mounting kit ?

Answer:
This LX Wall Mount Keyboard Arm is sold with the hardware required to mount directly to sturdy vertical surfaces. Unfortunately it is not recommended to mount this arm on sheetrock. It needs to be mounted on a stud in order to be stable. If it is not mounted to a stud, the manufacturer's warranty might be voided.

Product:
Ergotron 61-128-085 Glide Wall Mount, VHD

Date: 05/03/2018 13:18

Question:
Is there a way to disable, or lock the tilt?

Answer:
There is no way to disable or lock the tilt. When you mount the monitor to the mount, put the monitor in the desired position, and then tighten as much as possible and it will prevent from tilting.

Product:
Office Master YSYM YES Series Ergonomic Mesh Back High Chair

Date: 04/23/2018 07:54

Question:
I need to know how to measure for the correct seat depth. How does a chair have a depth range? Are you measuring from front of seat to lumbar support?

Answer:
The seat pan itself (apart from the back) is used to measure the seat depth. Please measure from the front of the seat pan, to the back of the seat pan. The YSYM has a mesh back and does not have the inflation lumbar support that our other chairs are able to have, so the manufacturer cannot measure from the lumbar support on the YSYM chair.

Product:
AnchorPad 31177ARM or 31177BPARM Laptop Security Lockdown Stand

Date: 04/10/2018 10:19

Question:
Can multiple stands to be keyed with the same key core pin sequence? We need only one key to access all the units as we are looking to install them in prison living units.

Answer:
Yes, it is possible to key multiple stands with the same key. Although depending on the number of stands ordered, we will be shipping multiple pairs of keys. Please note that there is no extra charge for providing multiple keys.

Product:
Office Master IU55 24-Seven Intensive Use Ergonomic Stool

Date: 03/28/2018 13:25

Question:
How many inches does the seat of IU55 tilt forward/downward?

Answer:
The IU55 has a 10" cylinder as standard. It also offers the option of an 8" cylinder for an additional price. Unfortunately, none of the high chairs (including the IU55) with a cylinder higher than 6" offer forward tilting. This is due to liability in tilt ratios. As such, we do not know of any chairs like this that would offer this sort of capability (neither that we carry or from competitors). There is one and only one exception which is a "non-traditional" seat Neutral Posture AbChair TAsk Lab Healthcare Cleanroom Stool which does offer forward tilting and can be ordered with an 8" cylinder bringing the seat height range to 23-31".

Product:
Extra Long Reach Wall Mount Monitor Arm EDM-1301W

Date: 03/19/2018 12:59

Question:
What is the depth of this arm when it is completely stowed to the wall?

Answer:
The EDM-1301W reaches out 45" from the wall but when not in use can stow away to within 3" of the wall. Ideal for use in hospital rooms, public office spaces or dental operatory, the EDM-1301W brings content closer ergonomically.

Product:
Humanscale M2DVP Drop-Down VESA Plate for M2 or M8 Monitor Arm

Date: 03/12/2018 11:16

Question:
Can I install the Humascale M2DVP "upside down" so that it raises rather than dropping the monitor?

Answer:
No, it is not possible to install this product upside down in order to raise the monitor. You can use the Humanscale UFEA-S-M8 Front End Adjuster for M2 and M8 monitor arms instead.

Product:
Office Master AF415 Cushioned Back Stool, 20" Adjustable Foot Ring

Date: 03/05/2018 11:38

Question:
Does this stool swivel and rock?

Answer:
Yes, the AF415 stool is able to swivel. However, none of our stools allow for rocking because that can be a safety hazard and can cause for the stool, and the user, to tip over.

Product:
Apple Compatible Ergotron 24-414-227 WorkFit-A Sit-Stand Workstation, Silver

Date: 02/27/2018 09:59

Question:
Does this desk come with both options to mount to desk, e.g. either under the lip of the desk edge or through the grommet for cords?

Answer:
The Ergotron 24-414-227 comes with both, a desk-clamp mount option, as well as a grommet hole option. With a desk clamp, you can install this unit to the desk edge. But please note that this workstation installs at the back edge of the desk and not at the front edge, which leaves valuable desktop space in the front for writing materials and devices. If there is a pre-drilled hole in your desktop, please utilize the grommet mounting option.

Product:
Ergotron 24-317-026 WorkFit-A, Single LD with Worksurface

Date: 02/20/2018 14:10

Question:
I am interested in the Workfit A, single LD. Do I need extra hardware to add the Notebook Tray? Does the arm attach to the back of the desk via clamp or screws?

Answer:
You can certainly replace the LCD bracket on this WorkFit-A with a notebook tray and convert this unit to a sit-stand latop workstation. But if you want to add laptop display to an LCD and have a dual display workstation, please consider WorkFit-A Single HD. Then you can instal a WorkFit Conversion Kit to convert a single LCD workstation to a LCD, laptop workstation.

Product:
Conversion Kit: Convert Two Monitors to a Single Monitor and a Laptop - Ergotron 97-617

Date: 02/12/2018 10:04

Question:
I'm interested in converting my dual monitor WorkFit-S to a monitor laptop combo. Why should I go for the 97-617 as opposed to the inexpensive laptop holder 50-193-200?

Answer:
The 97-617 ensures that both your monitor and laptop screen are level with each other since it has the ability to adjust monitor up and down. This kit will also sit further back and take up less space, unlike the laptop holder 50-193-200, which juts out of the footprint of the mount, it's mounted on.

Product:
Innovative Winston Triple Monitor Sit-Stand Workstation

Date: 02/07/2018 12:48

Question:
I have a 27", a 24" and a 22" monitor. If I purchase the Winston Triple Monitor Sit-Stand Workstation, can I fit all three monitors side-by-side in landscape? And if not, what if I turned the 27" monitor portrait?

Answer:
This will fully depend on your specific monitors. In the most general terms, this will accommodate 3 monitors up to 24” wide (notice that this is the width rather than the diagonal as most monitors are usually measured – so it may very well accommodate the 27” monitor). The width is for the full width of the unit including bezel if any. So it will accommodate most displays up to 24” wide in landscape mode. Please let us know the exact model numbers of your monitors, so we can check for compatibility.

Product:
Office Master BC41 BC Series High Drafting Stool with Footring

Date: 01/30/2018 09:28

Question:
In the product description, it says "back depth adjustment" but this is not shown in the interactive diagram. Does this just mean you can adjust it only when you first assemble the chair? My husband and I are very different heights (5'2" and 6'2") so the back depth adjustment really comes in handy. Thanks!

Answer:
The BC41 does indeed come with a back depth adjustment, which is very similar to seat sliding mechanism. However the seat slider will extend the seat further so that there is more back depth but the back depth adjustment will just move the back rather than the seat. There is a knob, under the seat that controls the back depth and can be adjusted at any time and not just during the first assembly.

Product:
Office Master BC41 BC Series High Drafting Stool with Footring

Date: 01/30/2018 09:12

Question:
Do safety soft casters work on linoleum floor or just carpet? Are the higher priced fabrics any more durable? Or just more interesting visually?

Answer:
You can use Safety soft casters on Linoleum. The higher the price, higher the grade of fabric, like Vinyl or leather. So it's a personal preference.

Product:
Ergotron 45-460-026 Lockable Tablet Mount

Date: 01/16/2018 09:27

Question:
I need a VESA adaptor for a Dell tablet that is 11.5"x8".

Answer:
The Ergotron 45-460-026 lockable tablet mount fits a tablet of your specifications. Your tablet is 14" long diagonally and this tablet mount supports up to 15". Please note that your tablet must be equal to or under 0.9" thick and weigh less than 5 lbs. Also keep in mind weight requirements of the mount you choose as many articulating arms have weight minimums and if the tbalet and mount (together) do not meet these minimums you may find the arm "rising" rather than staying at desired position.

Product:
Ergotron 45-360-026 LX Sit-Stand Desk Mount Monitor Arm

Date: 01/15/2018 15:07

Question:
The top of my desk is 19mm thick, and the specs say 20mm is the minimum. Can I get away with it as-is, or would I need to bolster the thickness with an appropriately-sized wood block on the underside of the desk in the location of the mount?

Answer:
The 45-360-026 Desk Mount Arm attaches to a desk of thickness from 20 mm (0.79") to 65 mm (2.5") with a desk clamp. The manufacturer of this product, Ergotron, had the following to say about this particular situation, "According to the picture the desk top is 19mm - the customer may want to double check to make sure, because we only warranty the 45-360-026 for a minimum of 20mm to a max of 65mm. It is their discretion to use this mount on her table, as it ALMOST meets the minimum requirement. That being said, we do not necessarily advise this as our engineers have tested these desk thickness specs, so that is why 20mm is our minimum requirement." So though a 19mm thick desk may work, the arm will not be covered under Ergotron's warranty.

Product:
Office Master IU55 24-Seven Intensive Use Ergonomic Stool

Date: 01/08/2018 12:24

Question:
Is the foot ring adjustable?

Answer:
Yes, the foot ring of the IU55 chair has a patented turn lock that can be turned to move up and down. It can then be locked in that position.

Product:
Ergotron 33-351-200 WorkFit-S, Single HD with Worksurface

Date: 01/02/2018 11:52

Question:
I want to convert my single monitor setup of 33-351-200 to a dual monitor setup. Will the 97-783 adapter work?

Answer:
Yes, the Ergotron 33-351-200 Single HD WorkFit-S can be converted to a dual mount with 97-783 adapter. However please note that the single WorkFit-S comes in LD version (33-350-200) and HD version (33-351-200). They both look the same. The LD version, 33-350-200, however cannot be converted to a dual setup. The HD version, 33-351-200, can. So please make sure which model you have before looking into conversion.

Product:
Humanscale 90 or 90H or 91 or 91H Clip Mouse Platform

Date: 12/29/2017 13:27

Question:
What is the difference between Humanscale 91 and 91D? Do I get two mouse trays with the 91D option? Or, if I am looking to order a mouse tray for the left AND right side of the keyboard tray, do I need to order two 91s?

Answer:
If you want left and right mouse trays, you do not need to order two 91s. The 91D is a dual mouse platform with each platform 10" in diameter. The 91 is a single mouse platform which is 10" in diameter too.

Product:
Office Master PT78 Paramount Value Tall Back Multi Function Chair

Date: 11/27/2017 09:39

Question:
Do your chairs arrive assembled?

Answer:
No, our chairs do not arrive assembled. They typically arrive in three pieces (base, seat and back) and can be easily assembled without any additional tools or professional help.

Product:
Long Reach Wall Mounted Laptop Arm EDL-1205W

Date: 11/20/2017 09:38

Question:
Does this product come with everything you need to mount it? Does it come with the tray the laptop sits on?

Answer:
This long reach arm comes with a wall mount base, laptop arm along with its extension and the tray that the laptop sits on. The tray holds laptop with a non-slip rubber pad to prevent slipping.

Product:
Ergotron 45-247-026 LX Wall Mount System

Date: 11/14/2017 10:59

Question:
Please describe lift mechanism of this product. Do you have to loosen/tighten a bolt, or does it just "float " up and down with minimal lift/pressure?

Answer:
Both the monitor and keyboard tray of Ergotron 45-247-026 move independent of each other with minimal lift/pressure. If you see the installation instruction PDF file, on page 14 (step 13), there is an "adjustment step." This is suggested if movements are too easy or too difficult or if the product does not stay in desired positions. But other than those times when you feel the need to adjust, you would not need to loosen or tighten a bolt to move the product up and down on a daily basis.

Product:
Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation in Black

Date: 10/30/2017 10:28

Question:
What is the total depth (including keyboard tray) of the WorkFit TL? I need to know how many inches the keyboard tray will hang off my 24"-deep desk.

Answer:
The footprint of the WorkFit-TL is 37.5" wide x 23" deep. The keyboard tray is 27.5" wide x 11" deep. As you can see in the product images, the keyboard tray and worksurface overlap so the keyboard tray would not be 11" away from the worksurface. After examining the model, we found that the keyboard tray protrudes only about 3.5-4" from the desk surface.

Product:
Office Master 7897 Paramount Extra Tall Back Multi Function Chair with Headrest

Date: 10/23/2017 14:44

Question:
Do the headrest positions lock in place? I plan to recline on this chair and will need the headrest to support my head without moving.

Answer:
There is no way to lock the head rest (no mechanism or knob). But please note that it does not move manually unless adjusted.

Product:
Ergotron SV42-6301-1 StyleView Healthcare Cart with LCD Pivot, SLA Powered

Date: 10/17/2017 13:06

Question:
How do I raise the height of the monitor? It looks like it should slide up and down on the support arm, but I can't find a lever that allows it to move, other than tilting up or down.

Answer:
Since the monitor is on a track-like system, it can be raised simply by gently grabbing the sides and lifting it up and down. It does not have any lever for movement.