Questions Answered Showing 1 to 25 of 308 answered questions

Product:
OM5 Gaming Chair ED-OM5-EX Tall Back Executive/Task Chair

Date: 06/07/2019 09:44

Question:
I saw in the customization there was an option for extra memory foam in the seat. How thick is this foam? Does it add much height to the seat?

Answer:
Adding memory foam will add 3/4" to 1" thickness to the seat.

Product:
OM5 Gaming Chair ED-GM-5CH Mid-Back Ergonomic Task Chair

Date: 06/07/2019 09:43

Question:
I saw in the customization there was an option for extra memory foam in the seat. How thick is this foam? Does it add much height to the seat?

Answer:
Adding memory foam will add 3/4" to 1" thickness to the seat.

Product:
Gaming Chair ED-OM5-XT Tall Back, Deep Seat Office Master OM5 Tall Chair

Date: 06/07/2019 09:43

Question:
I saw in the customization there was an option for extra memory foam in the seat. How thick is this foam? Does it add much height to the seat?

Answer:
Adding memory foam will add 3/4" to 1" thickness to the seat.

Product:
Ergotron 24-205-214 Height Adjustable Neo-Flex Laptop Cart

Date: 04/05/2019 13:21

Question:
I'm am wondering if you can purchase a monitor mount for this cart. Something similar to what Ergotron 24-206-214 Neo-Flex LCD Cart has. Thank you!

Answer:
Unfortunately, this cart is not compatible with a monitor mount/arm. The lift engine is not designed the same as the 24-206-214. The only similar kit available would be the Ergotron 97-546 Neo-Flex Cart vertical Laptop Kit should you wish to use the laptop as a display with a separate keyboard/mouse.

Product:
Office Master DB56 Discovery Back Adjustable Foot Ring Stool

Date: 03/25/2019 07:01

Question:
Are the chairs shipped assembled and ready for use or is assembly required?

Answer:
Office Master chairs do not ship assembled due to the possibility of damage during transit. They usually come in three pieces, the base, the seat pan, and the back. All these pieces usually all pop in together for a fairly easy assembly.

Product:
WorkRite UB485-25 (Ultra Thin) or CB485-25 (Classic) Split-Pad 27" Keyboard Platform

Date: 03/18/2019 12:07

Question:
Can you order this without the wrist rests? I don't see an option to remove it. My ergonomic evaluation recommends no wrist rests.

Answer:
The Workrite UB485/CB485 comes standard with the wrist rests and are packaged that way. If you do not wish to use the wrist rests, you can simply choose to not install them on the keyboard tray. And there are removable even after they are installed.

Product:
Ergotron 45-273-026 StyleView Sit-Stand Combo System

Date: 02/18/2019 09:47

Question:
I would like to use dual monitors but I would like the orientation to be vertical instead of the horizontal option. Is this vertical orientation available?

Answer:
Please note that with Ergotron 45-273-026 StyleView Sit-stand Combo System, you can install the monitor in landscape mode and rotate it 360 degrees to turn into portrait mode whenever you want. If you want dual monitors with this StyleView, you need the Ergotron 97-783 Dual Monitor and Handle Kit. As long as the outside width of each monitor does not exceed 24.5", this kit can be installed on this StyleView. Even with the Dual Monitor and Handle Kit, the monitors can be installed in landscape and rotated to a portrait mode. But with a portrait mode, there will not enough space to operate the handle. So if portrait orientation is important, the handle will have to be sacrificed. Please note that you can install the Dual Monitor and Handle Kit without the handle in that case.

Product:
Workrite 2472 S2S Compact Height Adjustable Keyboard Platform

Date: 01/21/2019 09:45

Question:
Can this unit slide under the desk out of the way if the user would prefer to use the desk top. I am looking at a bank application where some tellers prefer the desk top and others need the keyboard platform adjustable to accommodate their height.

Answer:
The Workrite 2472 S2S keyboard platform has the ability to fully stowe under the desktop if using a 22” track. Please note that when ordering a 22” track, the desk will have to have 22” of clear space (no bars in the way) to accommodate the track. The 17” track won’t allow for the keyboard tray to fully stowe and will stick out about 3-4”.

Product:
Innovative STX-01S Staxx Single Monitor Mount

Date: 01/09/2019 20:24

Question:
I purchased the STX-01S to mount my Samsung CHG90, which weighs 24 lbs (without stand) and is less than 50" in size. I also purchased the 12" extension arm to go with this unit. The monitor, when mounted directly on the base pole, works fine. I was told that the extension arm would work and that it could support the weight. But it wasn’t happening. Moving the center of gravity for the monitor 12 inches laterally was too much for the base, even when clamped to the desk.

Answer:
As long as the monitor is less than 30 pounds and less than 50” in size, it will work with a STX-01S. Adding an extension arm changes the moment load. In other words the further away from the pole you go the less weight it can bear as the monitor “feels” heavier to the mount. For this product the mount and pole will not fail even at full capacity. With the 50” monitor at 30 pounds you may experience lean but the unit will not fail with any of the three extension arms shown as accessories on the page. In other words the monitor would feel heavier to the pole causing lean, but the lean would be within spec.

Product:
Office Master KR-200 Group 1 Height and Width Adjustable T Arms

Date: 12/06/2018 21:47

Question:
How many inches will the height and width adjust?

Answer:
The KR-200 arms allow the arms to adjust in height 2.75”, and an overall width adjustment of 3” (1.5” each side).

Product:
OM5 Gaming Chair ED-OM5-EX Tall Back Executive/Task Chair

Date: 11/29/2018 03:22

Question:
Is it possible to order parts of the chair separately? For example if I wanted to buy the arms later would that be possible, could I buy the headrest later?

Answer:
It is possible for the Office Master OM5 to have arms and a head rest added at a later date. Please see the kit for the head rest here. However, we typically do not advise that the arms be added at a later date as the end-user is responsible for assembling those, and it’s a rather difficult process and requires special tools (such as a strap wrench).

Product:
OM5 Gaming Chair ED-GM-5CH Mid-Back Ergonomic Task Chair

Date: 11/13/2018 11:08

Question:
I'm considering the OM5 and would like some advice on size/height. I'm relatively small, 5'6" and 145lbs; my wife is 5'0" and also small. I'm assuming the standard OM5 is right for our size? Should we go with the 4" or 5" cylinder? The seat height for me is 17" and for my wife it is 16".

Answer:
Here is the range of seat height for each cylinder: 5” cylinder – seat height 16” – 21”, 4” cylinder - seat height 14.5” – 18.5” We would recommend 5" cylinder for you and 4" cylinder for your wife. Also you might like the OM5-EX better for you as the back is taller and provides fuller support.

Product:
Ergotron 97-933-062 WorkFit LCD and Laptop Kit

Date: 11/08/2018 12:00

Question:
Do I need a special monitor for this model? Or can I get any model and convert it? I intend to use it with WorkFit-T.

Answer:
This LCD and Laptop kit is compatible with Ergotron Workfit-T. However it's important to note that the Workfit-T can accomodate a weight capacity between 10-35 lbs. When adding the 97-933-062, it can accommodate a monitor up to 24" in screen size. Also the weight capacity of Workfit-T after adding this kit reduces from 35 lbs to 24.9 lbs. Please note that the monitor must also have a standard VESa pattern of either 100x100 mm or 75x75 mm.

Product:
Innovative 9110-8460 Wire Shelving Monitor Mount

Date: 11/08/2018 08:39

Question:
I need a wire shelf mounting device that can house a monitor using VESA-compatible mount kit (100 mm x 100 mm). I would also need a keyboard/mouse mount for a wire shelf as well. 9110-8460 Wire Shelving Monitor Mount has an option for keyboard tray. Does this tray need its own mounting arm or can this connect with the monitor mount as well?

Answer:
You have two options to add a keyboard tray to your Innovative 9110-8460 Wire Shelving Monitor Mount. The Innovative 8085 Left or Right Handed Keyboard Tray uses an entire arm while the Innovative 8209 Flip-Up Keyboard Tray will attach to the Wire Shelving Monitor Mount but also leaves open 75x75 and 100x100 mounting pattern holes to add a monitor. Keep in mind the Innovative 8209 Flip-Up Keyboard Tray adds 9 lbs so this number of 9 lbs would need to be deducted from the maximum weight capacity of whichever arm+extension configuration you chose.

Product:
Aerobic Mouse AirO2bic Ergonomic Mouse

Date: 10/03/2018 05:11

Question:
Does this mouse work with Windows 10?

Answer:
The Aerobic AirO2bic Quill Ergonomic Mouse was designed for Mac users in mind. It does have a USB connectivity, and is the recommended method of connection as it is “Plug n Play”. Meaning, it does not require a driver or software to be loaded onto your computer for use. And yes, this mouse works with Windows 10.

Product:
Ergotron 33-467-921 WorkFit-TX Standing Desk Converter

Date: 09/21/2018 12:34

Question:
With a 20" rise when going from sit to stand, what are the positions at which I can adjust and choose the height range suited for me?

Answer:
The entire WorkFit series along with the Ergotron 33-467-921 WorkFit-TX allows you to lock the position anywhere along the 20" range. Please note that the WorkFit-TX also provides 3" of tray adjustment independent of the worksurface for better spacing of the keyboard and monitor in relation to one another.

Product:
Ergotron 33-444-921 WorkFit-TLE Sit-Stand Desktop Workstation

Date: 09/21/2018 12:23

Question:
I realize there is a 15" rise when going from sit to stand, but are there basically just two positions or can I adjust anywhere within the 15" range?

Answer:
The Ergotron 33-444-921 (as well as the entire Workfit series) allows you to lock the position anywhere along the adjustable height range. Please note that the Ergotron Workfit-TLE is set to be discontinued in favor of the Ergotron 33-467-921 Workfit-TX which provides 20" of lift (vs 15" on the Workfit-TLE). This updated version also provides 3" of independent height adjustment of the tray in order to better position the keyboard in relation to the display.

Product:
Office Master KIT-HR-OM5 Headrest for OM5 Chair Series

Date: 09/17/2018 13:14

Question:
Can this headrest be installed on the non-gaming chair version of the OM5?

Answer:
No, the headrest cannot be installed on the chairs on the OM5 Active series of chairs. Essentially guest chairs, side chairs, these are the non-gaming chair version of OM5 chairs.

Product:
Innovative 9105 Heavy Duty Monitor Arm

Date: 09/04/2018 13:00

Question:
What is the dual monitor bracket? It is offered as an option on this product page. Is it another arm that attaches and swivels separately? Or would the monitors be mounted together and move as a unit?

Answer:
The dual monitor bracket attaches to the Innovative 9105 arm directly and the monitors move together in unison. It is not a separate arm.

Product:
Ergotron 24-271-928 WorkFit-D, Sit-Stand Desk

Date: 08/13/2018 10:35

Question:
I am looking for a desk no wider than 48 inches. With the legs (the base, that is, outside of each leg), how wide does that make this WorkFit-D desk? It has to fit in a tight spot, so I need to know the widest part, including the legs/base of the desk.

Answer:
The Ergotron WorkFit-D 24-271-928 would be cutting it very close, since the worksurface is 47.6” wide. Please see the dimensional illustration, that shows the base of the desk being 42” wide. If you feel as though that will not work for you, I would suggest taking a look at our Workrite brand! You will see that on their sit-stand desks, you can choose the size of the worksurface.

Product:
Innovative Winston-E Electric Dual Monitor Sit-Stand Workstation

Date: 08/05/2018 08:22

Question:
I am comparing Winston-E Dual Monitor to the Kangaroo Elite Electric. Winston-E is quite a bit more expensive. What can you tell about the Winston that is superior? Also it does not have the support leg that keeps the whole workstation stable. Does Winston have a better system to not let the wobbling happen? One more question, can the monitors be adjusted separately from the tray so if they need to be in a different position from sitting to standing, can that happen?

Answer:
Your question is appropriate and we are happy to make the value proposition for the Winston-E Electric Dual Monitor Sit-Stand Workstation. While the Winston-E does not have the “stability” leg, its base plate weighs about 20 pounds and fully supports the column and work surface for stability. One can lean over the work surface without it tipping over even slightly. The Winston-E also has independent monitor movement and focal depth adjustment for each wing. The adjustment knob allows the user to move the wing that the monitor is attached to, up and down, with ease, independent of the work surface. Most importantly, please note that with the Kangaroo the user has to put that stability leg in each time they want to raise the work surface and take it out when they want to lower it which makes the process of going from sitting to standing longer and more difficult than with the Winston-E, which raises and lowers with the touch of a button. The idea behind this convenient feature of the Winston is to make the process of switching from sitting to standing so easy that the user is encouraged to switch back and forth at regular intervals throughout the day.

Product:
Ergotron 45-354-026 LX Sit-Stand Wall Mount Keyboard Arm

Date: 07/12/2018 06:23

Question:
Can the keyboard of the Ergotron 45-354-026 LX Sit-Stand Wall Mount Keyboard Arm sit flat on a desk surface?

Answer:
This keyboard arm cannot sit flat on a desk surface. It is meant for the wall and possibly to be combined with a wall mounting monitor arm to create a complete workstation. The 45-354-026 folds up 90° in order to be able to stow away flat and has 5° of negative tilt (where the f keys would be tilted downward and space key would be tilted upward) in order to discourage carpal tunnel.

Product:
Workrite Ergonomics Conform Heavy Duty Articulating Arm

Date: 07/09/2018 09:11

Question:
Will the two piece C- clamp work on a table edge that is 4 5/8" thick? Will the arm accommodate a 43" Dell P4317Q monitor?

Answer:
Your monitor is compatible with the Workrite Conform Heavy Duty Articulating Arm. However this C-clamp cannot be installed on a desk that is more than 1.75" thick. So unfortunately even though your monitor is compatible with the arm, the arm is not compatible with the work surface. Generally a grommet or a C-clamp will not go on a surface thicker than about 3".

Product:
Ergotron 45-246-026 LX Wall Mount Keyboard Arm

Date: 05/24/2018 08:26

Question:
I want to mount the LX Wall Mount Keyboard Arm to a sheetrock wall, does it come with all mounting accessories and hardware or does this need to be ordered separate? If no, what is the model number of the mounting kit ?

Answer:
This LX Wall Mount Keyboard Arm is sold with the hardware required to mount directly to sturdy vertical surfaces. Unfortunately it is not recommended to mount this arm on sheetrock. It needs to be mounted on a stud in order to be stable. If it is not mounted to a stud, the manufacturer's warranty might be voided.

Product:
Ergotron 61-128-085 Glide Wall Mount, VHD

Date: 05/03/2018 13:18

Question:
Is there a way to disable, or lock the tilt?

Answer:
There is no way to disable or lock the tilt. When you mount the monitor to the mount, put the monitor in the desired position, and then tighten as much as possible and it will prevent from tilting.