Questions Answered Showing 1 to 25 of 257 answered questions

Product:
Ergotron 33-349-200 WorkFit-S, Dual Monitor with Worksurface

Date: 02/21/2017 11:00

Question:
I have been using this WorkFit-S for a couple of years now and so have my co-workers. I noticed that my monitors do not go as high as that of my co-workers despite being mounted on same height desks. Why? Is there some problem with my unit?

Answer:
Over time some of the lifts lose their range of motion just out of usage and wear and tear and may need to be re-calibrated. On your unit, please put your hand on top of the front column (front column slides up and down on the bigger back column) and push down hard with your weight to force the unit to slide down all the way (past the initial stopping point). This realigns the sliders in the unit and frees up the range of motion on the top and bottom end. This is absolutely normal and nothing to be concerned about.

Product:
Chief PAC720 Dual Vertical Display Accessory for Carts & Stands

Date: 01/11/2017 14:24

Question:
What is the maximum size TV this stand can hold?

Answer:
PFC2000 can hold up to 200 lbs and can accommodate monitors between 42" to 71".

Product:
Office Master WS10 Affordable Low Maintenance Work Stool

Date: 12/29/2016 12:43

Question:
Does this chair have adjustable seat tilt? Or just adjustable seat height?

Answer:
You can only adjust the height on this stool. There is no tilt functionality for this stool.

Product:
Secure iPad Desk Mounting Arm, ED-IP-8438DM

Date: 12/29/2016 12:39

Question:
Would this arm work with an iPad Pro?

Answer:
This specific model is only compatible with the 2nd, 3rd, and 4th generation iPads.

Product:
Innovative Winston Single Monitor Sit-Stand Workstation

Date: 12/08/2016 11:50

Question:
We have an employee who has this model (single monitor), but now is getting two monitors. Can the dual monitor mounting kit be purchased to fit this model?

Answer:
Unfortunately single monitor unit cannot be converted to dual monitor unit due to weight reasons. The single unit is weight balanced for one monitor, adding two would cause the unit to not function.

Product:
Ergotron ZAH25CG/CG4 Anthro Zido 25 Height Adjustable Cart, Heavy Load

Date: 11/30/2016 10:31

Question:
What is measurement of pole, not including base & casters or section that expands/contracts? I would like to add carts to pole section and need to know the measurement.

Answer:
The lowest height of the tube is 30" but that does include several inches for the base as well as another few for the pneumatic part of the column and shelf. Our technical team has advised that you can add an additional shelf on the pole but not an additional cart. Also the number of shelves you will be able to add depends on what you're putting on them. The holes are at 1" increments but you would need a few inches per shelf.

Product:
Ergotron Sit-Stand Laptop Wall Mount Arm, ED-NB-LX2WM

Date: 11/23/2016 12:26

Question:
Is the 33" extension from the front of the laptop to the wall?

Answer:
The 33" extension is from the wall to the back of the laptop.

Product:
Ergotron 45-243-026 LX Wall Mount Monitor Arm

Date: 11/23/2016 12:16

Question:
I notice that there are a bunch of extra add-ons with this product. Will I be able to hang a 24" monitor if I just buy this wall mount monitor arm or do I have to buy a bracket?

Answer:
As long as you have studded walls, you do not need any additional accessory to mount this arm to the wall. When you buy this product, it comes with a wall mount bracket, that will attach the arm to the wall.

Product:
Hippus HandShoe Right Handed Wireless Ergonomic Mouse

Date: 11/01/2016 10:30

Question:
Do you recommend a special pad for this mouse? Something like a WOW pad?

Answer:
No specific mouse pad is recommended for this mouse. You can use any mouse pad.

Product:
Kinesis KB800HMB-us Freestyle2 Split Keyboard for Mac

Date: 10/26/2016 10:31

Question:
I need a a split keyboard for a Special Ed student. School system uses Google extensively and this would be used on a Chromebook. I'm hoping to have an alternative to this keyboard. It's ok if special function keys are lost, concerned most with regular keys used in regular office programs/word processing.

Answer:
Currently there is a limited number of Chrome OS-compatible keyboards available which are sold by manufacturers of Chrome OS Boxes (PC’s) and Chromebooks (Laptops). To the best of our knowledge, there is currently no Chrome OS-compatible split keyboard currently on the market. However, virtually all standard USB and Bluetooth keyboards and mice will work with Chrome OS. This is regardless of whether they were made for Windows, Mac, or Android. You may lose dedicated function keys, such as screen brightness buttons I described over the phone. Regular key functionality should remain the same.

Product:
3M AKT180LE Sit-Stand Under Desk Easy Adjust Keyboard Tray

Date: 10/26/2016 10:19

Question:
Does this keyboard tray adjust to fit under the desk to be put out of the way?

Answer:
As long as there is a width clearance of 27" and depth clearance of 23.5" under the desk, the 3M AKT180LE will fit under the the desk and out of the way.

Product:
Office Master DB68 Discovery Back Ergonomic Task Chair

Date: 10/26/2016 09:31

Question:
I'm looking at the available chair arm options for the DB68, and wanted to find out which arm options let you fold the arms back completely out of the way, without having to remove them altogether.

Answer:
The JR-PD arm has the fold back feature.

Product:
Office Master BC47 BC Series Ergonomic Task Stool with Footring

Date: 10/11/2016 12:17

Question:
This chair will be used for our standing tables, the table height is 43" from the floor. Will the BC47 chair be a good one for that table height? What height do the chairs adjust to?

Answer:
From the floor to the seat, the chair adjusts 23-33". You want typically 10-12" below the table top to the seat to account for the user's legs and distance needed. Yes, BC 47 is good fit for your table height.

Product:
Gaming Chair ED-OM5-EX Tall Back Office Master OM5 Medium Executive Chair

Date: 10/04/2016 13:36

Question:
I want an OM5, I think, and I like high back chairs, so I was thinking the EX or the XT. I am a woman, 5' 8", about 200 lbs, who intends to use the chair for PC gaming. Which model would be better for me?

Answer:
The EX has a high back, the XT has a high back and deeper seat. So if you think you need a deeper seat then go with the XT. EX - 19.75 wide x 17-18.5" Deep XT - 19.75 wide x 21" Deep The tall back on both chairs is 18" wide x 24.5"high, there is an option to also add a headrest if the 24.5" isn't enough for you.

Product:
Ergotron 45-296-026 Height Adjustable Wall Mount Arm for TV, HD

Date: 09/26/2016 16:51

Question:
I'm hoping to purchase this product to mount a flat screen tv. I want to be certain that this model wall mount will be the correct fit for my Samsung 40" TV Model #UN40J6300AF. Could you let me know for certain if this is the one I should get??

Answer:
The Ergotron 45-296-026 Wall Mount Arm for TV will not work for you as a minimum of 18 lbs are needed on the arm while your monitor is 17.2 lbs. The one that will work for you is Ergotron Wall Mount Arm of TV, LD

Product:
Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation in Black

Date: 09/26/2016 16:38

Question:
Can you tell me the dimensions of the feet that would touch my desk? How does this compare to the smaller version - Workfit T. Would either one hold two monitors?

Answer:
The entire bottom section of the WorkFit-TL is 32” by 22.5”. Both WorkFit-TL and WorkFit-T can support dual monitors so long as they are within the weight requirements. You also have to take into account multiple factors, such as whether a dual-monitor kit will be purchased (for greater stability in sit-stand environment versus standing bases) which would decrease the weight capacity, or whether they will be used with regular standing bases in which case you would have to take into consideration where the monitors might meet and whether the ends of the bases would stick out beyond the worksurface.

Product:
Innovative Winston Dual Monitor Sit-Stand Workstation

Date: 09/14/2016 15:23

Question:
During assembly, will I be able to decide how far apart my monitor and keyboard tray will be? Can I screw the monitor bar in wherever I want, or are there pre-drilled holes/locations where they will be? I'm worried that I won't be able to get the right distance between the keyboard tray and the monitor. I noticed a lot of the images, people appear to be looking down at the monitors because of where the keyboard tray needs to be, and I want to be sure I am looking straight ahead.

Answer:
This workstation has multiple mounting options (please see option 3 on page). A Freestanding base is included. There is also an option for a clamp mount and thru mount if you would like to use Grommet. The Freestanding base could be moved around wherever there is adequate desk space to accommodate the base, the clamp could of course only be clamped to edges of desk, and the thru-mount requires a grommet hole. The height between the monitor and keyboard tray is adjustable. The clamp around the column that is holding the horizontal beam the monitors rest on would need to be unscrewed. Once it is loosened, the clamp can be raised or lowered along the column to change the distance between the keyboard tray and the monitor.

Product:
Humanscale G Gel 19" Palm Support with Synthetic Leather Cover

Date: 09/01/2016 09:39

Question:
I wanted to be sure that this fits a Humanscale 4G keyboard system that I've had for a number of years now. The wrist rest has developed a crack and the gel is oozing out. Mine does measure 19" and has 3 pegs underneath that measure 8" center-to-center.

Answer:
Yes, the Humanscale G Gel 19" palm support will fit your keyboard system.

Product:
Gaming Chair ED-GM-5CH, Mid Back Office Master OM5 Small Chair

Date: 09/01/2016 09:33

Question:
I don't understand why there is an option for Back Upholstery Fabric Color when the chair seems to come with the polyflex back?

Answer:
Polyflex back is standard but you have the option of getting fabric on the back.

Product:
Laptop Holder with Height Adjustable Arm ED-7F-5501

Date: 08/24/2016 12:14

Question:
My laptop weighs about 5 lbs. Is the ED-7F-5501 the compatible product. Are there other mounting options? I'm planning to order both vertical and 8" horizontal extenders.

Answer:
This arm can hold your 5lb laptop. This mounts 6 different ways (clamp, grommet, wall, side bolt, reverse wall and thru-desk).

Product:
Ergotron 24-316-026 WorkFit-A, Dual Monitor with Worksurface

Date: 08/17/2016 10:46

Question:
Does the desk have to be 100% square in order to install it? My desk is completely flush in the front but has a curve to it in the back of my desk, where the unit would be installed. Also will 12" wall cabinets be a problem for desk going up and down? What kind of clearance is needed?

Answer:
The Ergotron 24-316-026 WorkFit-A does have a clamp mount, which needs to clamp to the back of your desk. However if the mounting edge is not a straight line, this workstation will not work as it needs a straight edge to support the weight of the unit. But you have the option of choosing a grommet mount (extra purchase), which requires a hole (0.5"-2.5") to be drilled in the desk. As for your cabinets, the maximum height of this unit is 40.95". After adding a screen, the overall maximum height from the desktop to top of the screen is about 45". The workstation has a 25" height adjustability so the lowest point will be about 20" from the desktop to the top of the screen.

Product:
Innovative Winston-E Electric Triple Monitor Sit-Stand Workstation

Date: 08/10/2016 11:59

Question:
What is the difference between Winston-E and Winston Triple Monitor Sit-Stand Workstations?

Answer:
The biggest difference is that Winston-E uses an electric motor to raise and lower work surface, while Winston uses a pneumatic, locking cylinder. The other advantages of the Winston-E over Winston are a) Winston-E offers focal depth adjustment on the Dual and two of the three monitors on the Triple Workstation. b) Readjusting the location of the monitors on the column is easier on Winston-E. c) Assembly is easier d) Winston-E is programmable to return to the same set height each time.

Product:
Gaming Chair ED-OM5-EX Tall Back Office Master OM5 Medium Executive Chair

Date: 08/02/2016 10:10

Question:
What are the main differences between this chair and the Gaming Chair ED-GM-5CH, Mid Back Office Master OM5 Ergonomic Chair?

Answer:
The only difference between this chair and Gaming Chair ED-GM-5CH is the height of the back. EX Chair's back - 18" x 24.5" Mid Back - 18" x 21"

Product:
Ergotron 45-246-026 LX Wall Mount Keyboard Arm

Date: 08/02/2016 09:54

Question:
How easy is the LX Wall Mount Keyboard Arm to maneuver? In other words, do you have to turn a bunch of knobs at each joint to make the adjustments or is it a smooth articulation? Also, is it infinitely adjustable in both height and movement or does it only have certain "stopping" points for use?

Answer:
The adjustment is easy, you just move it where you want with no knobs and turns. Move up and down or side to side and tilt just by moving with your hands. There are no stopping points and you can infinitely move it where you want and it will stay.

Product:
Ergotron 33-350-200 WorkFit-S, Single LD with Worksurface

Date: 07/26/2016 09:50

Question:
Can this unit be converted to a dual-screen mount and if so, what needs to be purchased to complete the change?

Answer:
Unfortunately this unit cannot be converted as this is the Light Duty version and cannot hold the weight of a second monitor. There is, however, a dual monitor version of this unit.