Questions Answered Showing 1 to 25 of 318 answered questions

Product:
Gaming Chair ED-7878MX for Big and Tall - Office Master Maxwell Intensive Use Heavy Duty Chair

Date: 09/03/2019 13:58

Question:
Does this chair arrive assembled?

Answer:
The ED-7878MX does not arrive fully assembled. If they were to ship assembled, damage would likely occur during transit, so they are shipped out in 3-4 pieces - the base, the cylinder/seat, and the back. All of which are fairly easy to assemble, as they pop into place with each other.

Product:
Ergotech Triple Monitor Horizontal Desk Stand - 130-D16-B03

Date: 08/19/2019 18:09

Question:
I would like to purchase the Ergotech Triple Monitor Horizontal Desk Stand but I want to know if I purchase the 130-D16-B03 model can I also buy a clamp mount as well? ?

Answer:
Yes, the clamp can be purchased separately or at a later time if you are interested. You would just swap the bases out on the unit. The clamp mount is a separate accessory that is not displayed on our website. However please call us at 888-456-3746 if you need the clamp mount.

Product:
Cotytech Apple Monitor Dual Arm Desk Mount w/ Quick Release - BL-AP14

Date: 07/17/2019 07:24

Question:
When would I need the longer pole option?

Answer:
When you expect to expand this mount to support multiple screens in more than 1 row in the future, you may consider starting off with a longer pole so all you need in the future is to purchase additional brackets for the second or third monitor.

Product:
Cotytech Apple Monitor Single Arm Desk Mount w/ Quick Release - BL-AP13

Date: 07/17/2019 06:14

Question:
When would I need the longer pole option?

Answer:
When you expect to expand this mount to support multiple screens in more than 1 row in the future, you may consider starting off with a longer pole so all you need in the future is to purchase additional brackets and arms for the second or thirt monitor.

Product:
Cotytech Apple Monitor Mount for Desk Low Profile w/ Quick Release - BL-AP12

Date: 07/17/2019 04:30

Question:
When would I need the longer pole option?

Answer:
When you expect to expand this mount to support multiple screens in more than 1 row in the future, you may consider starting off with a longer pole so all you need in the future is to purchase additional brackets for the second or third monitor.

Product:
Cotytech Apple Monitor Mount for Desk Low Profile w/ Quick Release - BL-AP12

Date: 07/17/2019 04:29

Question:
Will it work for 'iMac Pro'?

Answer:
You will need to purchase 'VESA Mount Adapter Kit for iMac Pro' from Apple. Then it will work.

Product:
Cotytech Monitor Wall Mount for Apple Quick Release - BL-AW38

Date: 07/17/2019 03:07

Question:
Will it work for 'iMac Pro'?

Answer:
You will need to purchase 'VESA Mount Adapter Kit for iMac Pro' from Apple. Then it will work.

Product:
Cotytech Dual Apple Monitor Wall Mount with Dual Extension Arms - BL-AW42

Date: 07/16/2019 07:43

Question:
Will it work for 'iMac Pro'?

Answer:
You will need to purchase 'VESA Mount Adapter Kit for iMac Pro' from Apple. Then it will work.

Product:
Cotytech Monitor Wall Mount for Apple Heavy Duty Quick Release - BL-AW37

Date: 07/16/2019 07:42

Question:
Will it work for 'iMac Pro'?

Answer:
You will need to purchase 'VESA Mount Adapter Kit for iMac Pro' from Apple. Then it will work.

Product:
Workrite 900 Non-Locking Vertical CPU Holder

Date: 07/01/2019 07:48

Question:
Which track attaches to this CPU holder? And what is its width?

Answer:
The Workrite 900 CPU holder attaches securely to the underside of the desktop along the Workrite 17" nylon glide track. This 17" track is low profile, smooth and is 5.75" in width.

Product:
OM5 Gaming Chair ED-OM5-EX Tall Back Executive/Task Chair

Date: 06/07/2019 09:44

Question:
I saw in the customization there was an option for extra memory foam in the seat. How thick is this foam? Does it add much height to the seat?

Answer:
Adding memory foam will add 3/4" to 1" thickness to the seat.

Product:
OM5 Gaming Chair ED-GM-5CH Mid-Back Ergonomic Task Chair

Date: 06/07/2019 09:43

Question:
I saw in the customization there was an option for extra memory foam in the seat. How thick is this foam? Does it add much height to the seat?

Answer:
Adding memory foam will add 3/4" to 1" thickness to the seat.

Product:
Gaming Chair ED-OM5-XT Tall Back, Deep Seat Office Master OM5 Tall Chair

Date: 06/07/2019 09:43

Question:
I saw in the customization there was an option for extra memory foam in the seat. How thick is this foam? Does it add much height to the seat?

Answer:
Adding memory foam will add 3/4" to 1" thickness to the seat.

Product:
Ergotron 24-205-214 Height Adjustable Neo-Flex Laptop Cart

Date: 04/05/2019 13:21

Question:
I'm am wondering if you can purchase a monitor mount for this cart. Something similar to what Ergotron 24-206-214 Neo-Flex LCD Cart has. Thank you!

Answer:
Unfortunately, this cart is not compatible with a monitor mount/arm. The lift engine is not designed the same as the 24-206-214. The only similar kit available would be the Ergotron 97-546 Neo-Flex Cart vertical Laptop Kit should you wish to use the laptop as a display with a separate keyboard/mouse.

Product:
Office Master DB56 Discovery Back Adjustable Foot Ring Stool

Date: 03/25/2019 07:01

Question:
Are the chairs shipped assembled and ready for use or is assembly required?

Answer:
Office Master chairs do not ship assembled due to the possibility of damage during transit. They usually come in three pieces, the base, the seat pan, and the back. All these pieces usually all pop in together for a fairly easy assembly.

Product:
WorkRite UB485-25 (Ultra Thin) or CB485-25 (Classic) Split-Pad 27" Keyboard Platform

Date: 03/18/2019 12:07

Question:
Can you order this without the wrist rests? I don't see an option to remove it. My ergonomic evaluation recommends no wrist rests.

Answer:
The Workrite UB485/CB485 comes standard with the wrist rests and are packaged that way. If you do not wish to use the wrist rests, you can simply choose to not install them on the keyboard tray. And there are removable even after they are installed.

Product:
Ergotron 45-273-026 StyleView Sit-Stand Combo System

Date: 02/18/2019 09:47

Question:
I would like to use dual monitors but I would like the orientation to be vertical instead of the horizontal option. Is this vertical orientation available?

Answer:
Please note that with Ergotron 45-273-026 StyleView Sit-stand Combo System, you can install the monitor in landscape mode and rotate it 360 degrees to turn into portrait mode whenever you want. If you want dual monitors with this StyleView, you need the Ergotron 97-783 Dual Monitor and Handle Kit. As long as the outside width of each monitor does not exceed 24.5", this kit can be installed on this StyleView. Even with the Dual Monitor and Handle Kit, the monitors can be installed in landscape and rotated to a portrait mode. But with a portrait mode, there will not enough space to operate the handle. So if portrait orientation is important, the handle will have to be sacrificed. Please note that you can install the Dual Monitor and Handle Kit without the handle in that case.

Product:
Workrite 2472 S2S Compact Height Adjustable Keyboard Platform

Date: 01/21/2019 09:45

Question:
Can this unit slide under the desk out of the way if the user would prefer to use the desk top. I am looking at a bank application where some tellers prefer the desk top and others need the keyboard platform adjustable to accommodate their height.

Answer:
The Workrite 2472 S2S keyboard platform has the ability to fully stowe under the desktop if using a 22” track. Please note that when ordering a 22” track, the desk will have to have 22” of clear space (no bars in the way) to accommodate the track. The 17” track won’t allow for the keyboard tray to fully stowe and will stick out about 3-4”.

Product:
Innovative STX-01S Staxx Single Monitor Mount

Date: 01/09/2019 20:24

Question:
I purchased the STX-01S to mount my Samsung CHG90, which weighs 24 lbs (without stand) and is less than 50" in size. I also purchased the 12" extension arm to go with this unit. The monitor, when mounted directly on the base pole, works fine. I was told that the extension arm would work and that it could support the weight. But it wasn’t happening. Moving the center of gravity for the monitor 12 inches laterally was too much for the base, even when clamped to the desk.

Answer:
As long as the monitor is less than 30 pounds and less than 50” in size, it will work with a STX-01S. Adding an extension arm changes the moment load. In other words the further away from the pole you go the less weight it can bear as the monitor “feels” heavier to the mount. For this product the mount and pole will not fail even at full capacity. With the 50” monitor at 30 pounds you may experience lean but the unit will not fail with any of the three extension arms shown as accessories on the page. In other words the monitor would feel heavier to the pole causing lean, but the lean would be within spec.

Product:
Office Master KR-200 Group 1 Height and Width Adjustable T Arms

Date: 12/06/2018 21:47

Question:
How many inches will the height and width adjust?

Answer:
The KR-200 arms allow the arms to adjust in height 2.75”, and an overall width adjustment of 3” (1.5” each side).

Product:
OM5 Gaming Chair ED-OM5-EX Tall Back Executive/Task Chair

Date: 11/29/2018 03:22

Question:
Is it possible to order parts of the chair separately? For example if I wanted to buy the arms later would that be possible, could I buy the headrest later?

Answer:
It is possible for the Office Master OM5 to have arms and a head rest added at a later date. Please see the kit for the head rest here. However, we typically do not advise that the arms be added at a later date as the end-user is responsible for assembling those, and it’s a rather difficult process and requires special tools (such as a strap wrench).

Product:
OM5 Gaming Chair ED-GM-5CH Mid-Back Ergonomic Task Chair

Date: 11/13/2018 11:08

Question:
I'm considering the OM5 and would like some advice on size/height. I'm relatively small, 5'6" and 145lbs; my wife is 5'0" and also small. I'm assuming the standard OM5 is right for our size? Should we go with the 4" or 5" cylinder? The seat height for me is 17" and for my wife it is 16".

Answer:
Here is the range of seat height for each cylinder: 5” cylinder – seat height 16” – 21”, 4” cylinder - seat height 14.5” – 18.5” We would recommend 5" cylinder for you and 4" cylinder for your wife. Also you might like the OM5-EX better for you as the back is taller and provides fuller support.

Product:
Ergotron 97-933-062 WorkFit LCD and Laptop Kit

Date: 11/08/2018 12:00

Question:
Do I need a special monitor for this model? Or can I get any model and convert it? I intend to use it with WorkFit-T.

Answer:
This LCD and Laptop kit is compatible with Ergotron Workfit-T. However it's important to note that the Workfit-T can accomodate a weight capacity between 10-35 lbs. When adding the 97-933-062, it can accommodate a monitor up to 24" in screen size. Also the weight capacity of Workfit-T after adding this kit reduces from 35 lbs to 24.9 lbs. Please note that the monitor must also have a standard VESa pattern of either 100x100 mm or 75x75 mm.

Product:
Innovative 9110-8460 Wire Shelving Monitor Mount

Date: 11/08/2018 08:39

Question:
I need a wire shelf mounting device that can house a monitor using VESA-compatible mount kit (100 mm x 100 mm). I would also need a keyboard/mouse mount for a wire shelf as well. 9110-8460 Wire Shelving Monitor Mount has an option for keyboard tray. Does this tray need its own mounting arm or can this connect with the monitor mount as well?

Answer:
You have two options to add a keyboard tray to your Innovative 9110-8460 Wire Shelving Monitor Mount. The Innovative 8085 Left or Right Handed Keyboard Tray uses an entire arm while the Innovative 8209 Flip-Up Keyboard Tray will attach to the Wire Shelving Monitor Mount but also leaves open 75x75 and 100x100 mounting pattern holes to add a monitor. Keep in mind the Innovative 8209 Flip-Up Keyboard Tray adds 9 lbs so this number of 9 lbs would need to be deducted from the maximum weight capacity of whichever arm+extension configuration you chose.

Product:
Aerobic Mouse AirO2bic Ergonomic Mouse

Date: 10/03/2018 05:11

Question:
Does this mouse work with Windows 10?

Answer:
The Aerobic AirO2bic Quill Ergonomic Mouse was designed for Mac users in mind. It does have a USB connectivity, and is the recommended method of connection as it is “Plug n Play”. Meaning, it does not require a driver or software to be loaded onto your computer for use. And yes, this mouse works with Windows 10.