Questions Answered Showing 1 to 25 of 266 answered questions

Product:
Long Reach Wall Mounted Laptop Arm EDL-1205W

Date: 11/20/2017 09:38

Question:
Does this product come with everything you need to mount it? Does it come with the tray the laptop sits on?

Answer:
This long reach arm comes with a wall mount base, laptop arm along with its extension and the tray that the laptop sits on. The tray holds laptop with a non-slip rubber pad to prevent slipping.

Product:
Ergotron 45-247-026 LX Wall Mount System

Date: 11/14/2017 10:59

Question:
Please describe lift mechanism of this product. Do you have to loosen/tighten a bolt, or does it just "float " up and down with minimal lift/pressure?

Answer:
Both the monitor and keyboard tray of Ergotron 45-247-026 move independent of each other with minimal lift/pressure. If you see the installation instruction PDF file, on page 14 (step 13), there is an "adjustment step." This is suggested if movements are too easy or too difficult or if the product does not stay in desired positions. But other than those times when you feel the need to adjust, you would not need to loosen or tighten a bolt to move the product up and down on a daily basis.

Product:
Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation in Black

Date: 10/30/2017 10:28

Question:
What is the total depth (including keyboard tray) of the WorkFit TL? I need to know how many inches the keyboard tray will hang off my 24"-deep desk.

Answer:
The footprint of the WorkFit-TL is 37.5" wide x 23" deep. The keyboard tray is 27.5" wide x 11" deep. As you can see in the product images, the keyboard tray and worksurface overlap so the keyboard tray would not be 11" away from the worksurface. After examining the model, we found that the keyboard tray protrudes only about 3.5-4" from the desk surface.

Product:
Office Master 7897 Paramount Extra Tall Back Multi Function Chair with Headrest

Date: 10/23/2017 14:44

Question:
Do the headrest positions lock in place? I plan to recline on this chair and will need the headrest to support my head without moving.

Answer:
There is no way to lock the head rest (no mechanism or knob). But please note that it does not move manually unless adjusted.

Product:
Ergotron SV42-6301-1 StyleView Healthcare Cart with LCD Pivot, SLA Powered

Date: 10/17/2017 13:06

Question:
How do I raise the height of the monitor? It looks like it should slide up and down on the support arm, but I can't find a lever that allows it to move, other than tilting up or down.

Answer:
Since the monitor is on a track-like system, it can be raised simply by gently grabbing the sides and lifting it up and down. It does not have any lever for movement.

Product:
Ergotron 97-760-009 Monitor Handle Kit

Date: 10/09/2017 12:23

Question:
What is the distance between the two slots on the handle? I already have a speaker bracket and want to attach the handle directly if possible, without the plate.

Answer:
The distance from centerline slot to slot is 10”. It has been advised to us by Ergotron that the handle mounts to the plate directly, and will need to do so. So unfortunately it cannot be mounted without the plate.

Product:
Chief PDR2000 Large Swing Arm Wall Mount (without interface)

Date: 10/02/2017 10:17

Question:
Can you please explain the difference between the Chief PDR2000 and the Chief PDRUS mounts? I currently have the TS525 and need one with a longer extension length for my Sony 65" TV (XBR65X930D). It will have a soundbar mounted below the TV, as well (the Leon Horizon HzUT or the Leon Horizon Hz44). I can't tell the difference between the PDR2000 and PDRUS models.

Answer:
The PDR2000 does not come with an interface bracket, while the PDRUB/PDRUS does. By interface bracket, I am referring to the bracket that attaches the mount to the monitor. Both these mounts have 37" horizontal extension as opposed to the 25" for the TS525 and they're both are also compatible with displays 42-71" in size.

Product:
Ergotron 45-384-026 LX HD Sit-Stand Desk Mount Monitor Arm

Date: 09/25/2017 11:59

Question:
With the Ergotron 45-384-026 clamped onto a desk, at its highest extension how many inches above the desk does it hold the monitor? I know that'll ultimately vary by monitor size but just trying to understand how many inches higher this provides at its peak. Also, just to confirm is it flexible enough so that at its lowest point it holds the monitor as low as the surface of the desk?

Answer:
At its highest extension, the LX HD Sit-Stand Mount Monitor arm is 26” above the desk from the center of the monitor. The post is 16”, so if you mount the arm at the top of the post, plus the 10” height adjustment (arm adjust 10” up and 10” down), you get the 26” at the highest at the center of the monitor. Yes, it is flexible enough it can go as low as hitting the bottom of the surface of the desk.

Product:
Ergotech FDM-MAC-S01 Freedom Arm for iMac

Date: 09/18/2017 09:57

Question:
What is the maximum height above the mounting point that the monitor can reach?

Answer:
This Freedom Arm for iMac comes with an 8" pole on a desk clamp base. If you place the arm at the highest point on the pole and the arm is vertically adjusted to the highest position, the center of the pivot head (attaches to the back of the monitor towards the center) is 21" above the surface of the desk. Depending on the dimensions of your monitor, the top of the monitor will be a few inches further above 21".

Product:
Ergotron 33-349-200 WorkFit-S, Dual Monitor with Worksurface

Date: 02/21/2017 11:00

Question:
I have been using this WorkFit-S for a couple of years now and so have my co-workers. I noticed that my monitors do not go as high as that of my co-workers despite being mounted on same height desks. Why? Is there some problem with my unit?

Answer:
Over time some of the lifts lose their range of motion just out of usage and wear and tear and may need to be re-calibrated. On your unit, please put your hand on top of the front column (front column slides up and down on the bigger back column) and push down hard with your weight to force the unit to slide down all the way (past the initial stopping point). This realigns the sliders in the unit and frees up the range of motion on the top and bottom end. This is absolutely normal and nothing to be concerned about.

Product:
Chief PAC720 Dual Vertical Display Accessory for Carts & Stands

Date: 01/11/2017 14:24

Question:
What is the maximum size TV this stand can hold?

Answer:
PFC2000 can hold up to 200 lbs and can accommodate monitors between 42" to 71".

Product:
Office Master WS10 Affordable Low Maintenance WorkStool

Date: 12/29/2016 12:43

Question:
Does this chair have adjustable seat tilt? Or just adjustable seat height?

Answer:
You can only adjust the height on this stool. There is no tilt functionality for this stool.

Product:
Secure iPad Desk Mounting Arm, ED-IP-8438DM

Date: 12/29/2016 12:39

Question:
Would this arm work with an iPad Pro?

Answer:
This specific model is only compatible with the 2nd, 3rd, and 4th generation iPads.

Product:
Innovative Winston Single Monitor Sit-Stand Workstation

Date: 12/08/2016 11:50

Question:
We have an employee who has this model (single monitor), but now is getting two monitors. Can the dual monitor mounting kit be purchased to fit this model?

Answer:
Unfortunately single monitor unit cannot be converted to dual monitor unit due to weight reasons. The single unit is weight balanced for one monitor, adding two would cause the unit to not function.

Product:
Ergotron ZAH25CG/CG4 Anthro Zido 25 Height Adjustable Cart, Heavy Load

Date: 11/30/2016 10:31

Question:
What is measurement of pole, not including base & casters or section that expands/contracts? I would like to add carts to pole section and need to know the measurement.

Answer:
The lowest height of the tube is 30" but that does include several inches for the base as well as another few for the pneumatic part of the column and shelf. Our technical team has advised that you can add an additional shelf on the pole but not an additional cart. Also the number of shelves you will be able to add depends on what you're putting on them. The holes are at 1" increments but you would need a few inches per shelf.

Product:
Sit-Stand Wall Mount Laptop Arm, ErgoDirect ED-NB-LX2WM

Date: 11/23/2016 12:26

Question:
Is the 33" extension from the front of the laptop to the wall?

Answer:
The 33" extension is from the wall to the back of the laptop.

Product:
Ergotron 45-243-026 LX Wall Mount Monitor Arm

Date: 11/23/2016 12:16

Question:
I notice that there are a bunch of extra add-ons with this product. Will I be able to hang a 24" monitor if I just buy this wall mount monitor arm or do I have to buy a bracket?

Answer:
As long as you have studded walls, you do not need any additional accessory to mount this arm to the wall. When you buy this product, it comes with a wall mount bracket, that will attach the arm to the wall.

Product:
Hippus HandShoe Right Handed Wireless Ergonomic Mouse

Date: 11/01/2016 10:30

Question:
Do you recommend a special pad for this mouse? Something like a WOW pad?

Answer:
No specific mouse pad is recommended for this mouse. You can use any mouse pad.

Product:
Kinesis KB800HMB-us Freestyle2 Split Keyboard for Mac

Date: 10/26/2016 10:31

Question:
I need a a split keyboard for a Special Ed student. School system uses Google extensively and this would be used on a Chromebook. I'm hoping to have an alternative to this keyboard. It's ok if special function keys are lost, concerned most with regular keys used in regular office programs/word processing.

Answer:
Currently there is a limited number of Chrome OS-compatible keyboards available which are sold by manufacturers of Chrome OS Boxes (PC’s) and Chromebooks (Laptops). To the best of our knowledge, there is currently no Chrome OS-compatible split keyboard currently on the market. However, virtually all standard USB and Bluetooth keyboards and mice will work with Chrome OS. This is regardless of whether they were made for Windows, Mac, or Android. You may lose dedicated function keys, such as screen brightness buttons I described over the phone. Regular key functionality should remain the same.

Product:
3M AKT180LE Sit-Stand Under Desk Easy Adjust Keyboard Tray

Date: 10/26/2016 10:19

Question:
Does this keyboard tray adjust to fit under the desk to be put out of the way?

Answer:
As long as there is a width clearance of 27" and depth clearance of 23.5" under the desk, the 3M AKT180LE will fit under the the desk and out of the way.

Product:
Office Master DB68 Discovery Back Ergonomic Task Chair

Date: 10/26/2016 09:31

Question:
I'm looking at the available chair arm options for the DB68, and wanted to find out which arm options let you fold the arms back completely out of the way, without having to remove them altogether.

Answer:
The JR-PD arm has the fold back feature.

Product:
Office Master BC47 BC Series Ergonomic Task Stool with Footring

Date: 10/11/2016 12:17

Question:
This chair will be used for our standing tables, the table height is 43" from the floor. Will the BC47 chair be a good one for that table height? What height do the chairs adjust to?

Answer:
From the floor to the seat, the chair adjusts 23-33". You want typically 10-12" below the table top to the seat to account for the user's legs and distance needed. Yes, BC 47 is good fit for your table height.

Product:
Gaming Chair ED-OM5-EX Tall Back Office Master OM5 Medium Executive Chair

Date: 10/04/2016 13:36

Question:
I want an OM5, I think, and I like high back chairs, so I was thinking the EX or the XT. I am a woman, 5' 8", about 200 lbs, who intends to use the chair for PC gaming. Which model would be better for me?

Answer:
The EX has a high back, the XT has a high back and deeper seat. So if you think you need a deeper seat then go with the XT. EX - 19.75 wide x 17-18.5" Deep XT - 19.75 wide x 21" Deep The tall back on both chairs is 18" wide x 24.5"high, there is an option to also add a headrest if the 24.5" isn't enough for you.

Product:
Ergotron 45-296-026 Height Adjustable Wall Mount Arm for TV, HD

Date: 09/26/2016 16:51

Question:
I'm hoping to purchase this product to mount a flat screen tv. I want to be certain that this model wall mount will be the correct fit for my Samsung 40" TV Model #UN40J6300AF. Could you let me know for certain if this is the one I should get??

Answer:
The Ergotron 45-296-026 Wall Mount Arm for TV will not work for you as a minimum of 18 lbs are needed on the arm while your monitor is 17.2 lbs. The one that will work for you is Ergotron Wall Mount Arm of TV, LD

Product:
Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation in Black

Date: 09/26/2016 16:38

Question:
Can you tell me the dimensions of the feet that would touch my desk? How does this compare to the smaller version - Workfit T. Would either one hold two monitors?

Answer:
The entire bottom section of the WorkFit-TL is 32” by 22.5”. Both WorkFit-TL and WorkFit-T can support dual monitors so long as they are within the weight requirements. You also have to take into account multiple factors, such as whether a dual-monitor kit will be purchased (for greater stability in sit-stand environment versus standing bases) which would decrease the weight capacity, or whether they will be used with regular standing bases in which case you would have to take into consideration where the monitors might meet and whether the ends of the bases would stick out beyond the worksurface.