Terms and Conditions

Please review the following terms and conditions (Terms of Service) that govern your use and purchase of products of our site. These Terms of Service represent the entire agreement between you and ErgoDirect regarding your relationship with ErgoDirect and the ErgoDirect.com site, and supersede any prior statements or representations. Your use of our site constitutes your agreement to follow and be bound by the these Terms of Service.

Accuracy of Information

While ErgoDirect believes the content of our site (ErgoDirect.com) to be complete, accurate, and up to date, ErgoDirect does not represent or warrant that product descriptive information on our site is complete, accurate and up to date. Prices and availability are subject to change without notice. Errors will be corrected where discovered, and ErgoDirect reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions including after an order has been submitted, whether or not the order has been confirmed and a credit card has been charged. If your credit card has already been charged for a purchase and your order has been cancelled, ErgoDirect will issue a credit to your card account in the amount of the charge. Individual bank policies dictate when this amount will show up in your account. While ErgoDirect takes steps to ensure the accuracy and completeness of product and third-party services provided, please refer to the originator of information for details (for example the manufacturer) for complete product details. 

Your use of this website is at your own risk. In no event shall ErgoDirect be held liable for direct, indirect, exemplary, or consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising from any product purchased from www.ErgoDirect.com. By using this website, you agree that the sole and exclusive maximum liability to ErgoDirect arising from any product sold on the ErgoDirect.com website shall be the price of the product ordered plus any shipping and handling charges. If any part of this agreement is found invalid or unenforceable for any reason, then the aggregate liability of ErgoDirect shall not exceed one hundred (100) dollars.


Security Plate Lockdown Arms associated parts are designed only as theft deterrents, not theft-proofing. In no event will ErgoDirect be held liable for any loss or damage including and without limitation indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of these products.

Links to Third-Party Websites

ErgoDirect.com contains links to other sites. These links are meant to enable access to publicly available information to those who visit the ErgoDirect.com site. ErgoDirect.com makes no representations whatsoever about any other website which you may access through ErgoDirect.com. ErgoDirect.com has no control over the content on any website accessed through the ErgoDirect.com website. In addition, links to a non-ErgoDirect.com website do not imply and do not constitute sponsorship, endorsement, approval, responsibility for the content, or the use of any third-party website. ErgoDirect.com makes no representation or warranty as to any third-party products or services. No rights to use or copy the information on this or any third-party website are granted or implied. ErgoDirect.com is providing this site and its contents on an "as is" basis and makes no representations or warranties of any kind, either expressed or implied, including and without limitation warranties and/or conditions of: Title or Implied Warranties of Merchantability or Fitness for a particular purpose, and non-infringement.


Customer may be advised through phone or email that an order needs verification. For your protection from credit card fraud or identity theft, we may ask you to verify yourself as the card owner, or that ship-to information is legitimate.  

To verify, ErgoDirect will charge your credit card a small amount (under USD $2). Once the amount is confirmed by the credit card holder as a match, we will deduct that charge from your order. This charge is estimated to take 3 business days to appear on your account. 

ErgoDirect accepts the following payment methods: 

  • Credit card (MasterCard, Visa, American Express, Discover)
  • Paypal (orders placed on website only) 
  • Wire Transfer (required for international orders)

Credit card customers with billing addresses within the 50 United States will be charged on the business day that the order was placed.  

If paying through wire transfer, ErgoDirect will contact you to provide bank account information. The customer is solely responsible for paying any additional bank fees for wire transfers. ErgoDirect will contact the customer with fee information. 

Orders paid by check will not be processed until check has been received and cleared by the bank, which is estimated to take 7-10 business days.

Pricing Policy

Pricing is subject to change at any time and without notice. Products with asterisks have estimated shipping costs that vary depending on item weight costs in different destinations. Shipping charges only apply within the 48 contiguous United States. Customers can learn about shipping costs to Hawaii, Alaska, or internationally on our website: http://www.ergodirect.com/pages/international-shipping.html.

Privacy Policy

ErgoDirect fully respects and protects the privacy of our customers and the users of our website. This Internet Privacy Statement acts as a reassurance for users of ErgoDirect.com that we will not sell, share or rent the Personally Identifying Information (PII) of our users to others in any manner different than as set forth in our Privacy Policy. 

In order to fulfill ErgoDirect.com customer requests, customers may be asked to provide information (including, but not limited to contact and/or credit card information). If we have difficulty processing any requests, orders or deliveries, this information will be used by ErgoDirect to contact you. 

ErgoDirect takes every precaution to insure our customers security and privacy while purchasing our products online. Depending upon the goods and services being ordered and where they are being shipped, we may also use outside suppliers and/or delivery companies to assist us in fulfilling and delivering orders. With them, we share necessary information to enable card processing, fulfillment and delivery of goods (i.e. name, address and, as appropriate, payment information). 

Please e-mail us at [email protected] if you have any questions or concerns.

Quantities May be Limited

ErgoDirect may, at its own discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same ErgoDirect.com account or credit card as well as orders which use the same billing and/or shipping addresses. Notification will be sent to the email and/or billing address provided should such change occur. ErgoDirect reserves the right to limit the quantities sold, including the right to limit or prohibit sales to dealers.

Return Shipping

Additional re-stocking fees may apply for products that are received by manufacturers that do not meet manufacturer condition requirements as outlined on our website: https://www.ergodirect.com/pages/return-policy.html. Customers are solely responsible for covering any additional fees for products not meeting manufacturer return conditions.


All shipping dates on ErgoDirect.com are estimated, and ErgoDirect makes no implied or expressed guarantees that items will ship within the estimated ship dates.

Customers are solely responsible for paying any additional shipping and handling fees that occur after their order has been shipped. Additional fees may include but are not limited to address correction fees, handling requests made directly to carrier rather than request made at time of purchase. Customers may email [email protected] with any shipping questions.

Customers will be responsible for paying all charges incurred from incorrect or incomplete shipping addresses, including but not limited to addresses missing suite/room numbers, incorrect zip codes, or addresses not considered valid by shipping carriers.

Customers will be responsible for paying all charges incurred from refusal of delivery, including but not limited to charges for shipping the item(s) back to the shipping warehouse, re-delivery fees, and/or other related fees.

Customers will be responsible for paying all charges incurred from limited or lack of access to parking for the carrier. This includes but is not limited to charges for shipping the item(s) back to the shipping warehouse, re-delivery fees, and/or other related fees.

Customers will be responsible for taking note whether by photograph or written evidence that any damages incurred during the shipping process. Customers should refuse to sign off on products that have been damaged during the shipping process.


Government, education, non-profit organizations, public charities, churches, and other religious organizations may qualify for tax-exempt purchases. Customers must email [email protected] or fax (877-866-2142) a copy of their tax exemption form in order to have taxes removed from their order.