Ergonomics for Comfort, Productivity, Health

Quick and easy answer to my question.

Phenomenal! Immediate response to my email inquiry with parts quote attached. Speedy over night delivery was crucial! Mirin Riddell,, Customer Service Manager, handled every phase of our order and we are very grateful for this.

My experience with ErgoDirect has been extremely pleasant. Christina Davis assisted me with the purchase. She walked me through each step, answered all of my questions very quickly via email, and sent the fabric swatch samples very quickly. She was quite friendly, professional, and knowledgable about products. I have the same chair at work, with arms, and love it! Christina helped me further customize my personal chair for home use, which will fit my height better, and have no arms which might be in the way for my home desk and projects. I am very much looking forward to receiving the chair that was scheduled to arrive today, but did not because FedEx came while we were at work this morning. The delivery process with FedEx is proving to be somewhat frustrating, since a signature, in person, is required. My husband and I both work, and I have not been able to arrange pick up at a FedEx center. Hopefully, my husband will be home tomorrow when they try re-delivery. If we could have had the option to leave a signed form on our door, which would have allowed FedEx to leave the box for us behind our hedge in front upon redelivery, it would have been greatly appreciated. Or, if we could have communicated with FedEx to have them hold the package at a FedEx center, that would have been fine, too. But they require that you register, and have a customer account before you are able to access their services. That doesn't seem appropriate for this situation. We have had quite a bit of difficulty with FedEx in the past, and prefer USPS or UPS for ease of communication in arranging pick up and redelivery.

The customer service rep that I was dealing with was very helpful. I needed my product in a quick time period so I had been asking about next day delivery. The gentleman that helped me go right on in and got back to me in a very timely manner. Not only did he save me by not having to pay for next day air he was able to get a rush on my product from the manufacturer that way I did not have to pay the huge up charge to have it in time. It was a great job by him and very appreciated. I would highly recommend.

Excellent. Warm, personal, mom-and-pop help.

Excellent, personalized care. I was able to sit in some of the chairs I was interested in, sit at the desks I was considering and see the multiple options for both.

Superb customer service!! Great owner. Best shop!! Best prices!!

Great service from Jake today. We had to duplicate an order from several years back and he was very helpful!

Jake was very pleasant and helpful

Great! Jake was very understanding and helpful. I am thankful that ErgoDirect was willing to work with me on something with such a quick turnaround. Thank you!!!