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What our customers say about us

Jake solved my problem very quickly and everything was taken care of.

Efren Santibanez, Bartow, Florida

Very easy and the web site was easy to use. Christina Davis was also terrifically helpful throughout.

Robert Hengst, PM, Austin, TX

My experience with Jake at ErgoDirect was exceptional. I've devoted my career to providing customer service - and my standards are very high. This is why I wanted to take the time to acknowledge Jake, ErgoDirect and the excellent products and service they provide. If you're considering ErgoDirect products - and service - I highly recommend this company and the heads up staff that makes it so extraordinary. Thanks Jake! Sincerely, Glenn Campbell

Glenn, Cafe Owner, Tahoe City, CA

It was a pleasure to speak to a rep that was helpful, knowledegable and kind...

Vivian Russo, Buyer, Ronkonkoma, NY

Exceptional service from Christina at ErgoDirect. After spending over 2 hours on my own attempting to determine which arm system would work for my new Dell quad monitor, I found Christina at ErgoDirect, who quickly and efficiently ensured I had the correct arm and options for my requirements. Without this service I could have easily ordered an incompatible mount. The superb service was also combined with the very best price I saw in my search. Highly recommended. Real professionals!!

Stuart, Portfolio Manager, Vancouver Canada

The Ergodirect website was extremely user friendly, there was never a moment of uncertainty in regards to what the next step should be. I placed an order for a gaming chair, and due to the shipping address being different from the billing address, I received an E-mail to confirm that the order was not fraudulent. The E-mail seemed to be personally typed from an Ergodirect employee; however, upon replying to said E-mail, I received several duplicate messages with no response to the E-mail I sent. This flawed automated E-mail system was an inconvenience and delayed my order by several days. With that being said, after contacting customer service via telephone my order was cleared almost immediately. The customer service was amazingly professional and helpful, quite honestly one of the most pleasant and pain free interactions with a customer service hotline that I've ever experienced.

Matthew D Reece, Student Physical Therapist Assistant, Lynn Haven

Working with ErgoDirect was one of the best experiences my wife and I ever had with a vendor. The online ordering process was easy, and the customer service provided from ErgoDirect, especially from Evert, was incredible. They were very communicative on our order status, and the chairs shipped faster than originally estimated. Although some may think these chairs are overly expensive, or too expensive, we believe we've finally found the chairs we've always wanted. The money we've spent on less expensive chairs would have easily paid for these. We bought two high-backs with headrests; Gaming Chair ED-OM5-EX Office Master High Back Executive Chair with headrests. The chairs are extremely comfortable. We sit in them for hours on end in our home office. My wife and I are both computer gamers, so we've definitely put these chairs to the test. When the chairs arrived via FedEx, they were very easy to assemble. The chairs come practically assembled. You simply have to put the base down on the ground, then insert the shock, then set the assembled chair and arms on the shock. That is it. Time to start enjoying your high quality chair! The world would be a much better place if customer service from other vendors mirrored ErgoDirect. We cannot say enough good things about our experience with ErgoDirect, and Evert in Customer Service. The chairs are amazing as well. You will not regret your purchase! Thank you for a great product, and a great experience!

David and Kelly Peppard, Centennial, Colorado

I just wanted you to know how pleased I am with my chair. I was delighted to find a tall drafting chair I could customize and at such a good price. You sent a few sample swatches of fabrics I requested. I selected a fabric to match my decor and ordered and received the chair so quickly. The chair was easy to assemble (although the instruction sheet did not match my model exactly). And I am very pleased with the quality, look, and functionality. Thank you for your excellent customer service and product offerings.

Margaret C., Texas

Nick was most helpful in addressing my concerns of "which model to select." Once my application was shared with him, his advice was "right on!" Nick also addressed my concern of a prompt delivery (to enable installation by a schedules contractor for the ordered solid surface material counters) was also very satisfactory. Thank you!

Geoffrey S Fradin, Asheville, NC

Excellent. Since I worked with them before and liked them, I called back with another order.

Barbara Cahn, Walnut Creek, CA

ErgoDirect.com
1601 Old County Road, San Carlos, CA 94070
customerservice@ergodirect.com
1-888-456-ERGO (3746)
Direct: 1-650-654-4300
Fax: 1-877-866-2142

Tuesday, May 23, 2017, 11:40:44 PDT