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What our customers say about us

absolutely fantastic, Christina responded quickly, knew where we were in the conversation and seemed to anticipate what I would need. Very refreshing in the world of online retail

Ross Lauger, Orangevale, Ca

The chat function worked well for me. I had a product that ErgoDirect sold on line and requested if there was an manual for the controls as I was experiencing some difficulty with one of the controls. Maria indicated to me that while there is was not a manual, the online demo and diagram where available for viewing. I indicated I needed more assistance than that and she ask a few probing questions and gave me the manufactures number and let me know I had a 12 year warranty. She went above and beyond in helping me resolve the issue; especially, when I don't have the records of where the chair was purchased. She let me know that a number I gave that was on the bottom of the chair should be sufficient to receive assistance from the manufacturer and gave me her contact information if I need further assistance. Stellar customer service!!

Brenda Johnson, College employee, Hayward, CA

I thoroughly enjoyed my experience with Christina, her service was very quick and efficient. She was able to provide me with answers to all my questions very quickly. This is my first time doing business with your company and I am very satisfied

Valerie Schmit, Furniture designer, Montreal, Quebec

I thought the website and the experience that Maria provided was amazing. Fantastic overall. Amazing that it was cheaper to get the part that I needed from here instead of the manufacturer.

kody reeves, Quality Program Manager, Chesapeake, VA

Recently part of the arm broke on a chair we had purchased from ErgoDirect. I contacted ErgoDirect and sent them the original purchase receipt. They contacted me right away about getting a replacement part. I sent them a screen shot of the broken part of the chair, and they shipped the replacement part the next day, for no cost. Great customer service. Thanks for your help!

Denise Brophy, Administrative Marketing Assistant, Minneapolis, MN

It was excellent

Tara L PResley, Director of Operations, Knoxville TN

Very helpful and prompt with their response.

Miriam, Mountain Home, TN

Great staff, excellent consultation skills and product knowledge as well as fantastic follow up! Christina could not have done more - she was proactive for all my questions! What a great experience for a first timer!

Ed Bonsecour, Could not have asked for more!, Marietta, GA

I want to thank you and your company for assisting me in finding exactly the chairs I wanted and for providing all of the specs and definitions. I found your website to be extremely user friendly. It included the largest variety of samples for viewing than any other site I visited. Your initial purchase screen provides a good estimate of the final costs. Your team assisted me online via the chat service before I even made contact with an agent. The agent negotiated to a price that met my cost limitations. I sincerely appreciate all you and your company did for me and I know I only have exactly what I want now because of working with you. My sincerest thanks to your whole company.

Lisa Miulenburg, Corpus Christi, Texas

Ordering was very easy. When I inquired about government tax exempt status, I got a very quick response. The best part, though, is how quickly we received what we ordered. I had originally ordered from another vendor in May, only to be constantly told the item was on back order, even though my credit card had been charged in June. I finally canceled that order, ordered from ErgoDirect, and had my merchandise in less than a week!! Kudos to ErgoDirect. I will definitely order again when the need arises!

Linda Crank, Norman, OK

ErgoDirect.com
1601 Old County Road, San Carlos, CA 94070
customerservice@ergodirect.com
1-888-456-ERGO (3746)
Direct: 1-650-654-4300
Fax: 1-877-866-2142

Thursday, September 21, 2017, 12:11:48 PDT