Ergonomics for Comfort, Productivity, Health

The site was great, easy to use had good information on your products - I was disappointed that your sales agents didn't seem to know the products well enough to answer additional detailed questions. I was told that the questions I was asking would be referred to the manufacturer and it would take a few days to get an answer - then I was forwarded the mfg's response verbatim............I had already called the mfg and got the response I was looking for with the ability to ask additional questions - I would buy from them if I knew what I wanted and the price was good

Jake did an amazing job!

I received wonderful customer service that was both prompt and informative. I could tell straight away that Evert was interested in finding the right product to fit my Wacom Cintiq and was not simply pushing an expensive product. Considering I live outside of the US (Australia) shipping was just a little too much to take the quote further, but I appreciated all the assistance I received along the way.

Like most of you, I am working from home via Zoom. I am fortunate to have good space and light. What I did not have was a great chair to use at a computer all day. I had some aches and pains that I had never experienced. My husband, who works for Google, is also working from home. He, too, developed discomfort. Checking out resources suggested by the Google internal sources, we went exploring chair and office options. The person and place suggested were Nick at ErgoDirect, San Carlos ([email protected], 650-654-4300). We went. Nick was amazing. He spent an extensive amount of time listening to what we each needed, showing us options, with no sales pressure, and then let us leave with suggestions he sent to us to consider before placing an order. One of the options was a foot rest and he offered that I could try his out before ordering. Every step of the process was totally helpful. We have no relationship with Nick or the business, other than being wildly satisfied customers.

Nazan provided excellent customer service. I needed an order shipped within two days and she called the local warehouse to see if the item was in stock. When it was not, she helped expedite the processing and provided the option for overnight shipping if given a FedEx account number to get it here as soon as possible. She was professional, helpful and I appreciate the prompt, personalized service I received. Thank you for making the purchasing experience such a breeze!

Christina Davis was very professional and knowledgeable of the products for RFM Chairs. Quick and easy. She also had me speak with RFM and I placed the ordered with Ergo Direct online. I am very happy with Christina very respectful. Thank You for making my job easy. Yes ,I will be ordering more chairs from Christina and referring customers to her.

Excellent price, free shipping, good return policy, clear and easily navigable website. I hope their performance matches.

Excellent, Christina was wonderful to work with and professional! A pleasure!

Allyza Catindig in customer service did an amazing job! She was very fast helpful with placing the order and responding quickly to any request. Thank You, Dan

Your customer service was excellent. I dealt with Christina Davis to get some quotes for a government job. While we didn't purchase from you this time, I would definitely use you in the future.