Ergonomics for Comfort, Productivity, Health

The website is clear, easy to navigate and informative. The product is great and customer service was very helpful in answering my questions and getting the help I needed.

I purchased a Liberty Chair (ergonomic desk chair made by Human Scale) through ErgoDirect several years ago and needed replacement pads for the arms. Jake at customer service needed to check on some details and got back to me within a day to confirm that the replacement pads would be the correct ones, and he then explained what I would need to do. Everything ran very smoothly including regular updates on my shipment. And the replacement pads are exactly what was needed. I wish other companies were run this well.

The website contains a lot of detailed information and instructions, very practical. If one spends enough time, usually one can find most important information. It would be even better, if the website could offer an image of the selected chair and chair parts, as the selecting process is going on, so that customers have a chance to see what they will get, which often can help them make their final decisions quicker. Personally, I have an OM chair in office, and the quality is great. That's why I decided to buy one for my home office, too.

The Ergodirect website was extremely user friendly, there was never a moment of uncertainty in regards to what the next step should be. I placed an order for a gaming chair, and due to the shipping address being different from the billing address, I received an E-mail to confirm that the order was not fraudulent. The E-mail seemed to be personally typed from an Ergodirect employee; however, upon replying to said E-mail, I received several duplicate messages with no response to the E-mail I sent. This flawed automated E-mail system was an inconvenience and delayed my order by several days. With that being said, after contacting customer service via telephone my order was cleared almost immediately. The customer service was amazingly professional and helpful, quite honestly one of the most pleasant and pain free interactions with a customer service hotline that I've ever experienced.

My experience was great. Easy to place the order online. The customer service help was great, they answered all my questions and guided us through the installation that we had questions on.

Best salesperson ever!

I regret very much that I could not do the transaction with ErgoDirect, not to able to use my credit card from US Bank. The contact person who is Mr. Jake Pedrablanca is great person who tries to find solutions to the problem with an exceptional politesse, courtesy, positive attitude and very professional. Let me know in the future if possible to make purchases using my credit cart from US Bank with same bill address. Jake, thank you again for your help.

My experience working with the customer service and sales staff was unexpectedly fantastic. I had a broken part on a chair that had a lifetime guarantee, and even though I was not the original purchaser of the chair, ErgoDirect contacted the manufacturer, tracked down the part, and had it shipped directly to me without charge. This required several days of e-mail communication to resolve, yet the customer service representative was dogged in finding a solution to the problem and keeping me informed of his progress. Maybe because my expectations were so low that this chair could be repaired only at great expense that I am able to say, without exception, that working with ErgoDirect to fix the problem has been the most satisfying customer service experience I've had in a very long time.

After having neck surgery for a pinched nerve, my physical therapist strongly recommended a "standing desk." I did extensive research on the Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation, and needed to have a lot of questions answered. I contacted several retailers who pretty much just wanted to sell me the unit. Their understanding of this product was minimal at best. The sales staff at ErgoDirect could not have been more helpful. They were very personable and took the time to thoroughly (and I mean thoroughly) go over the product information, accessories, pricing, etc. This was one of the most positive buying experiences for me!

I ordered a Neutral Posture 8000 chair (to replace my 15+ year-old 8000) from ErgoDirect. Filling out the on-line order form was easy (and with a ton of options to choose from), and they responded immediately with an expected shipping date. Pricing was good (I shopped around). When parts turned out to be backordered at the manufacturer (the chair was custom-built) and shipping was delayed, their rep was extremely helpful in keeping me apprised as to what was happening and when I could expect shipping. I couldn't have asked for better customer service. It shipped about a week late, but that was not the fault of ErgoDirect. Shipping time (FedEx) from Texas to California was quick (shipped Friday afternoon, arrived the next Tuesday afternoon). It arrived, I unboxed it and assembled it (took about five minutes) and I'm sitting in it now as I type this review. I can happily recommend ErgoDirect and its customer service to anyone looking to purchase items from them.