Ergonomics for Comfort, Productivity, Health

Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!

ErgoDirect should be considered the defacto, go to source for ordering custom chairs. There are just so many online chair retailers and ErgoDirect is the only one that I have seen thus far who walk you through every step of the process and never lose patience if you change your mind about configurations, colors, fabrics, etc. They are the best! Christine was my customer service rep and she far exceeded my expectations during the whole process from pre-order questions to multiple custom quotes to the final ordering procedure. She was super patient, professional and very friendly. ErgoDirect would be my only choice for future chair orders. Save yourself the headache and endless searches and just order from ErgoDirect.

Thank you, Christina for the service above and beyond the call of duty. Now that i am retired i will forward all future customer inquiries to you at Ergodirect!

IT Is very important for me to mention to you that your sales associate Nick was so very helpful to me. When I spoke of this product he explained that his coworker next to him uses this product all the time he was looking at it as we talked. It is obvious to me and Nick said if it didn’t work she would not be using it all the time. Nick even offered to try it out for a few minutes and report back to me and himself. I told him that was not necessary but really appreciated all his efforts towards trying to sincerely help me and not just make a sale. We should all be so lucky to have employees like Nick!!! And thank you Nick!

I want to compliment Mirin for being a huge help for a problem I encountered. I ordered, and got, an articulated arm for my computer and when I got it I found that the angled arm I ordered put the screen too high and made the adjustment down difficult against the springs in the arm. I discovered that I should have ordered the arm with the straight arm. Before I started down the path of changing the arm I was thinking, “just return it – it will be easier that way”. I sent in an email requesting a trade of the angled arm I got for a straight arm. In short order Mirin responded saying she could help me. Mirin made me happy I didn’t just return the entire unit which would have left me with no arm for a week or so. In today’s world being treated like a customer is an unusual experience, so I have to compliment her for the very professional way she handled my request. Getting the straight arm made the product perfect for me. The articulating arm operates great when I don’t have it pointing down like I did when I had the angled arm. Thanks Mirin!

I just wanted you to know how pleased I am with my chair. I was delighted to find a tall drafting chair I could customize and at such a good price. You sent a few sample swatches of fabrics I requested. I selected a fabric to match my decor and ordered and received the chair so quickly. The chair was easy to assemble (although the instruction sheet did not match my model exactly). And I am very pleased with the quality, look, and functionality. Thank you for your excellent customer service and product offerings.

My experience with Jake at ErgoDirect was exceptional. I've devoted my career to providing customer service - and my standards are very high. This is why I wanted to take the time to acknowledge Jake, ErgoDirect and the excellent products and service they provide. If you're considering ErgoDirect products - and service - I highly recommend this company and the heads up staff that makes it so extraordinary. Thanks Jake! Sincerely, Glenn Campbell

I am highly pleased with the customer service I received from Jake Pedrablanca. He responded to several of my inquiries in a very prompt manner.Jake was more than able and willing to provide me with all the specific information I was looking for and always ended the discussion with "Let me know if there is anything else". Customer service as such not only builds but strengthens client relationship. I commend him for his service excellence. Thank you Jake.

While I ultimately selected a different product and supplier, Christina was friendly, prompt in her responses, and provided excellent service and product information which facilitated my decision. I would consider ErgoDirect for my future product needs based on my experience

I am using the NeoFlex Wideview Workstation in a rather unorthodox fashion (car audio tuning). The website truly helped me put together my cart. The sales support I received with various add-on components was great. Product arrived quickly and was well packed. Unfortunately, I did not receive certain parts that I ordered due to an issue in the shipping department. The problems were quickly identified and remedied through both Jake and Nick in Customer Support I will certainly consider ErgoDirect for future purchases and, in fact, am looking to purchase an ergonomic chair for my new workstation. Job well done!!