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What our customers say about us

I had a couple of questions about the product prior to ordering and their support team was very helpful. They got answers to the questions while I was on the line and verified my order. I received an immediate email confirming the order with a confirming call from their support team indicating that the order had been placed and would ship the next day. They showed great customer service and I would definitely purchase from them again.

Greg S., Oregon

I want to thank Mirin. She was the associate who handled some issues that arose with my shipment. Everything was handled professionally, quickly, and adequately. Service you'd expect from a company that few rarely deliver anymore. They answered every question I had or problem. Overall a great experience. Sincerely, Josh J.

Joshua J, ND

I am highly pleased with the customer service I received from Jake Pedrablanca. He responded to several of my inquiries in a very prompt manner.Jake was more than able and willing to provide me with all the specific information I was looking for and always ended the discussion with "Let me know if there is anything else". Customer service as such not only builds but strengthens client relationship. I commend him for his service excellence. Thank you Jake.

Zaeem I., Dell Secureworks, GA

Maria, you are the best! Thanks for all your help. I also got great customer service from Mirin yesterday. You ladies do things the right way and folks like me really appreciate it.

Brandon M, Ohio

My experience working with the customer service and sales staff was unexpectedly fantastic. I had a broken part on a chair that had a lifetime guarantee, and even though I was not the original purchaser of the chair, ErgoDirect contacted the manufacturer, tracked down the part, and had it shipped directly to me without charge. This required several days of e-mail communication to resolve, yet the customer service representative was dogged in finding a solution to the problem and keeping me informed of his progress. Maybe because my expectations were so low that this chair could be repaired only at great expense that I am able to say, without exception, that working with ErgoDirect to fix the problem has been the most satisfying customer service experience I've had in a very long time.

Roger Hopkins, Columbia Falls, MT

I want to compliment Mirin for being a huge help for a problem I encountered. I ordered, and got, an articulated arm for my computer and when I got it I found that the angled arm I ordered put the screen too high and made the adjustment down difficult against the springs in the arm. I discovered that I should have ordered the arm with the straight arm. Before I started down the path of changing the arm I was thinking, “just return it – it will be easier that way”. I sent in an email requesting a trade of the angled arm I got for a straight arm. In short order Mirin responded saying she could help me. Mirin made me happy I didn’t just return the entire unit which would have left me with no arm for a week or so. In today’s world being treated like a customer is an unusual experience, so I have to compliment her for the very professional way she handled my request. Getting the straight arm made the product perfect for me. The articulating arm operates great when I don’t have it pointing down like I did when I had the angled arm. Thanks Mirin!

Mike H

I was very pleased with the help I received from Ergo Direct. I sent in a query from the website and received a prompt email back. The associate who responded to my query was very professional and answered every question I had (many specific questions over several emails), which made it very easy to make an informed purchase. The prices were also comparable with other sources for the same product on amazon.

Joseph, Washington

After having neck surgery for a pinched nerve, my physical therapist strongly recommended a "standing desk." I did extensive research on the Ergotron 33-406-085 WorkFit-TL Desktop Sit-Stand Workstation, and needed to have a lot of questions answered. I contacted several retailers who pretty much just wanted to sell me the unit. Their understanding of this product was minimal at best. The sales staff at ErgoDirect could not have been more helpful. They were very personable and took the time to thoroughly (and I mean thoroughly) go over the product information, accessories, pricing, etc. This was one of the most positive buying experiences for me!

Gene C., NY

The customer service rep that I was dealing with was very helpful. I needed my product in a quick time period so I had been asking about next day delivery. The gentleman that helped me go right on in and got back to me in a very timely manner. Not only did he save me by not having to pay for next day air he was able to get a rush on my product from the manufacturer that way I did not have to pay the huge up charge to have it in time. It was a great job by him and very appreciated. I would highly recommend.

Ryan S, MI

I ended up purchasing an Innovative Arm 7500 from ErgoDirect that is working beautifully! It took two attempts to find an arm that would support the weight of the iMac, and Nick Moshiri of ErgoDirect was wonderful to deal with in that regard. He spent a lot of time helping me to select the correct arm, and when the first one didn't work out, he helped to identify the issue and order another one that worked (the first one didn't support the weight of the iMac). He even made himself available over the weekend to answer any questions I might have while connecting the iMac to the arm. ErgoDirect is a great resource (especially Nick). They have a lot of options to choose from, and Nick can walk them through which options will work best based on needs, space configuration, etc.

Kelly B., California

ErgoDirect.com
1601 Old County Road, San Carlos, CA 94070
customerservice@ergodirect.com
1-888-456-ERGO (3746)
Direct: 1-650-654-4300
Fax: 1-877-866-2142

Saturday, October 1, 2016, 05:06:05 PDT