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What our customers say about us

I received the wrong shipment from the warehouse and sent an email with pictures of my received order to the customer service email. Monday morning I received a call from Jake who was extremely helpful in resolving my problem and tracked down my correct order. He was helpful and kind and pleasant and definitely ensured I will shop again with Ergodirect in the future.

Clyde Morgan, Roswell, GA

I loved it. They were really very helpful guiding me to try and select the right chair and stand-up station I needed. I highly recommend them. And after using the station for a week I can say I am already feeling better and my back pain has reduced. THANKS!

Soraya Bittencourt, IT Head of Applications, Redwood City, CA

Excellent customer service. Thank you Jake.

Genita McKinney, Ashburn, VA

Very helpful staff, Christina was great. Overall order process was excellent.

Manny Tellez, Operations Program Manager, Pembroke Pines, Florida

Phenomenal! Immediate response to my email inquiry with parts quote attached. Speedy over night delivery was crucial! Mirin Riddell,, Customer Service Manager, handled every phase of our order and we are very grateful for this.

Goritzia R, Florida

Jake solved my problem very quickly and everything was taken care of.

Efren Santibanez, Bartow, Florida

Nick was most helpful in addressing my concerns of "which model to select." Once my application was shared with him, his advice was "right on!" Nick also addressed my concern of a prompt delivery (to enable installation by a schedules contractor for the ordered solid surface material counters) was also very satisfactory. Thank you!

Geoffrey S Fradin, Asheville, NC

I am highly pleased with the customer service I received from Jake Pedrablanca. He responded to several of my inquiries in a very prompt manner.Jake was more than able and willing to provide me with all the specific information I was looking for and always ended the discussion with "Let me know if there is anything else". Customer service as such not only builds but strengthens client relationship. I commend him for his service excellence. Thank you Jake.

Zaeem I., Dell Secureworks, GA

Great Experience, expertise and patience!

Sharon J., Arkansas

I just had a fantastic experience with ErgoDirect. I called in a bit of a panic because I discovered that we failed to order 20 monitor arms for a big AV project. The challenge was that we were going to be closing our campus the following week for the Winter Break, and would not be able to receive deliveries. I needed the product by the end of the week. I thought this was an impossible task, but I called and spoke with Nick Moshiri, Senior Account Executive. To my surprise, he said that this would be no problem. He confirmed that he had a sufficient quantity of the product in the warehouse, and because they are only about 80 miles from me I could easily receive them by the end of the week. This was at about 9:30 on a Monday morning. I rushed the purchasing process through at my end, and by 2:30 PM that same day I received shipping confirmation with tracking numbers. Nick drove the entire process. It made my day for sure. I could not have asked for better customer service. Thanks Nick and ErgoDirect?

Jeff Sears, IT Project Coordinator, Stockton, CA

ErgoDirect.com
1601 Old County Road, San Carlos, CA 94070
customerservice@ergodirect.com
1-888-456-ERGO (3746)
Direct: 1-650-654-4300
Fax: 1-877-866-2142

Monday, May 22, 2017, 16:06:57 PDT