Ergonomics for Comfort, Productivity, Health

Jake at ERGODIRECT was very patient and delivered excellent customer service and our order is on the way now. Thank you Jake! :)

In short, excellent service--and a very good product. I first spotted this chair a few years ago and contacted customer service about their options..and I had a LOT of questions. I asked about several arms, and I was asking about the back, the cylinder, the cutout...the memory foam...and of course, I requested about a dozen fabric swatches, because--OOH, the choices! I sat on the swatches for probably close to two years before I actually began the purchase. The purchase was simple, and it felt very secure. It wasn't like some places who leave you with a somewhat blank receipt, or like being met in a back alley. The package was fairly sized for the chair I purchased. I was a bit confused on how to assemble the chair, the instructions were a bit unclear and didn't mention the foot ring. All in all, I love my chair! and I couldn't have found the right chair for my custom built desk if it weren't for their customer service. Thanks ErgoDirect!

Excellent. Since I worked with them before and liked them, I called back with another order.

Office Master chairs have so many options! Nikki was able to advise on various options over chat/email as I was deciding over the weekend. Looking forward to my new chair!

Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.

The chat tool was nice to use. I could get recommendations and information quickly. I love this brand and the high quality products. Their products can be found at resellers for a better price though.

I contacted ErgoDirect about a discontinued product. I had several questions and I revealed in my message that I was not at this time interested in purchasing any of their products. I received a very prompt, courteous and thorough response. My message was forwarded to someone who could provide the detailed information I was requesting. I was very impressed with this service and if in the future I need something that ErgoDirect supplies, I will definitely contact this company.

I was very pleased with the help I received from Ergo Direct. I sent in a query from the website and received a prompt email back. The associate who responded to my query was very professional and answered every question I had (many specific questions over several emails), which made it very easy to make an informed purchase. The prices were also comparable with other sources for the same product on amazon.

I just had a fantastic experience with ErgoDirect. I called in a bit of a panic because I discovered that we failed to order 20 monitor arms for a big AV project. The challenge was that we were going to be closing our campus the following week for the Winter Break, and would not be able to receive deliveries. I needed the product by the end of the week. I thought this was an impossible task, but I called and spoke with Nick Moshiri, Senior Account Executive. To my surprise, he said that this would be no problem. He confirmed that he had a sufficient quantity of the product in the warehouse, and because they are only about 80 miles from me I could easily receive them by the end of the week. This was at about 9:30 on a Monday morning. I rushed the purchasing process through at my end, and by 2:30 PM that same day I received shipping confirmation with tracking numbers. Nick drove the entire process. It made my day for sure. I could not have asked for better customer service. Thanks Nick and ErgoDirect?

Your customer service was excellent. I dealt with Christina Davis to get some quotes for a government job. While we didn't purchase from you this time, I would definitely use you in the future.