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What our customers say about us

I received wonderful customer service that was both prompt and informative. I could tell straight away that Evert was interested in finding the right product to fit my Wacom Cintiq and was not simply pushing an expensive product. Considering I live outside of the US (Australia) shipping was just a little too much to take the quote further, but I appreciated all the assistance I received along the way.

Carly Glover, 3D Artist, Sydney, NSW (Australia)

My experience was great. Easy to place the order online. The customer service help was great, they answered all my questions and guided us through the installation that we had questions on.

Jose Lopez, Facilities Lead, Playa Vista, CA

Evert was great.

Arlene Wexler, New Rochelle,New York

Outstanding - great website, very fast. Has in-depth product info and accessories - absolutely no problems with ordering.

Anthony Cutri, Systems Engineer, Lexington Park, MD

In short, excellent service--and a very good product. I first spotted this chair a few years ago and contacted customer service about their options..and I had a LOT of questions. I asked about several arms, and I was asking about the back, the cylinder, the cutout...the memory foam...and of course, I requested about a dozen fabric swatches, because--OOH, the choices! I sat on the swatches for probably close to two years before I actually began the purchase. The purchase was simple, and it felt very secure. It wasn't like some places who leave you with a somewhat blank receipt, or like being met in a back alley. The package was fairly sized for the chair I purchased. I was a bit confused on how to assemble the chair, the instructions were a bit unclear and didn't mention the foot ring. All in all, I love my chair! and I couldn't have found the right chair for my custom built desk if it weren't for their customer service. Thanks ErgoDirect!

Connor Brummett, Office Master 24-Seven IU55, Portland, OR

I purchased a standing desk from ErgoDirect for our office. I had several questions about the size and obtaining a custom configuration. Christina Davis, the Account Executive I worked with was extremely helpful. She answered the question she knew, and got answers from the manufacturer on thing she didn’t know. As a result, I was able to make an informed decision on the desk we needed. The purchase went smoothly and I was kept informed on the status of my purchase from beginning to end. Unfortunately the desk top was manufactured opposite of what I requested. I contacted Christina sort of expecting the return process to be difficult. Nope, Christina provided the best customer service I’ve experienced in a long time. The error was corrected promptly, I was kept informed of the progress and a follow up to see everything was resolved. It was. The process was simple and prompt. I highly recommend Christina and ErgoDirect if they have products you are considering purchasing. When I need another desk, I’ll be contacting them again.

Mark Hamilton, Coraopolis, PA, USA

Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.

Cindy Mitchell, Sr. Director, Olympia, WA

Fabulous

VL, KANSAS CITY, MO

Evert was GREAT on helping me figure out what would work best for me. He was also very quick on getting back to me after checking with his technicians. Thanks for GREAT SERVICE> Matthew T. Coyne

matthew coyne, owner, Stony Point, NY

Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!

Monica Valiente, San Mateo, CA

ErgoDirect.com
1601 Old County Road, San Carlos, CA 94070
customerservice@ergodirect.com
1-888-456-ERGO (3746)
Direct: 1-650-654-4300
Fax: 1-877-866-2142

Saturday, December 15, 2018, 13:23:21 PST