Ergonomics for Comfort, Productivity, Health

I purchased a Liberty Chair (ergonomic desk chair made by Human Scale) through ErgoDirect several years ago and needed replacement pads for the arms. Jake at customer service needed to check on some details and got back to me within a day to confirm that the replacement pads would be the correct ones, and he then explained what I would need to do. Everything ran very smoothly including regular updates on my shipment. And the replacement pads are exactly what was needed. I wish other companies were run this well.

Great experience with my purchase. 100% recommended. Best regards :)

Working with ErgoDirect was one of the best experiences my wife and I ever had with a vendor. The online ordering process was easy, and the customer service provided from ErgoDirect, especially from Evert, was incredible. They were very communicative on our order status, and the chairs shipped faster than originally estimated. Although some may think these chairs are overly expensive, or too expensive, we believe we've finally found the chairs we've always wanted. The money we've spent on less expensive chairs would have easily paid for these. We bought two high-backs with headrests; Gaming Chair ED-OM5-EX Office Master High Back Executive Chair with headrests. The chairs are extremely comfortable. We sit in them for hours on end in our home office. My wife and I are both computer gamers, so we've definitely put these chairs to the test. When the chairs arrived via FedEx, they were very easy to assemble. The chairs come practically assembled. You simply have to put the base down on the ground, then insert the shock, then set the assembled chair and arms on the shock. That is it. Time to start enjoying your high quality chair! The world would be a much better place if customer service from other vendors mirrored ErgoDirect. We cannot say enough good things about our experience with ErgoDirect, and Evert in Customer Service. The chairs are amazing as well. You will not regret your purchase! Thank you for a great product, and a great experience!

Office Master chairs have so many options! Nikki was able to advise on various options over chat/email as I was deciding over the weekend. Looking forward to my new chair!

The website is rather basic, and when first shown the options for the office master chairs, was a bit overwhelming. However, the customer support was exceptional. The person was able to give me insight and knowledge on what to choose, and made the process very easy. The customer support was very influential on me choosing the Office Master DB74 over competitors like Steel Case and Autonomous.

ErgoDirect should be considered the defacto, go to source for ordering custom chairs. There are just so many online chair retailers and ErgoDirect is the only one that I have seen thus far who walk you through every step of the process and never lose patience if you change your mind about configurations, colors, fabrics, etc. They are the best! Christine was my customer service rep and she far exceeded my expectations during the whole process from pre-order questions to multiple custom quotes to the final ordering procedure. She was super patient, professional and very friendly. ErgoDirect would be my only choice for future chair orders. Save yourself the headache and endless searches and just order from ErgoDirect.

Very nice company to work with. Quick with responses and offered suggestions on the office layout.

Couldn’t ask for better.

I was very pleased with the help I received from Ergo Direct. I sent in a query from the website and received a prompt email back. The associate who responded to my query was very professional and answered every question I had (many specific questions over several emails), which made it very easy to make an informed purchase. The prices were also comparable with other sources for the same product on amazon.

Nick was excellent on the phone, stayed on the phone while I placed my order online, provided excellent advice, didn't try to sell me anything I didn't need, and all this on a Sunday! Very happy with the experience. Would recommend this company to anyone.