Ergonomics for Comfort, Productivity, Health

I was impressed at how helpful Nazan was. She went the extra mile to verify the chair and options available to me. I wanted to replace a old, probably 10+ years old chair that held up well for most of that time. Recently, with cats and grandkids, 1 arm rest developed a crack and the fabric was no longer pristine after hard use and daylight through the window. I loved that chair. BC-44, was nicely adjustable for my size. Many chairs are designed for men than women. The price on BC-44 today was good, and Nazan truly went the extra miles. I look forward to receiving the chair when built. If the delivery and quality are as good as with my previous chair plus the excellent staff work done for me to order online, I will be completely happy.

My experience with ErgoDirect has been extremely pleasant. Christina Davis assisted me with the purchase. She walked me through each step, answered all of my questions very quickly via email, and sent the fabric swatch samples very quickly. She was quite friendly, professional, and knowledgable about products. I have the same chair at work, with arms, and love it! Christina helped me further customize my personal chair for home use, which will fit my height better, and have no arms which might be in the way for my home desk and projects. I am very much looking forward to receiving the chair that was scheduled to arrive today, but did not because FedEx came while we were at work this morning. The delivery process with FedEx is proving to be somewhat frustrating, since a signature, in person, is required. My husband and I both work, and I have not been able to arrange pick up at a FedEx center. Hopefully, my husband will be home tomorrow when they try re-delivery. If we could have had the option to leave a signed form on our door, which would have allowed FedEx to leave the box for us behind our hedge in front upon redelivery, it would have been greatly appreciated. Or, if we could have communicated with FedEx to have them hold the package at a FedEx center, that would have been fine, too. But they require that you register, and have a customer account before you are able to access their services. That doesn't seem appropriate for this situation. We have had quite a bit of difficulty with FedEx in the past, and prefer USPS or UPS for ease of communication in arranging pick up and redelivery.

Very easy to use and locate what you need.

No pressure, very comfortable and accommodating experience. Specifically worked with Nazan who could not have been easier to work with and flexible.

I sent a chat hoping that someone could help me with our sit/stands. We needed to raise the station so the keyboard was at the correct height. The employee was complaining that when she was standing her wrists were bent and hurting, so I wanted to know if it was possible to raise it higher. They were very helpful, and we appreciated all of their help, so we are using our sit / stands correctly. We have purchased 12 of them for our employees in our office. Two of them were not raising to the proper height for the employee to use them correctly. Thank you so much for you assistance, it is greatly appreciated.

I’m a new customer, just placed an order through the ErgoDirect team, have been extremely pleased with the service to date. I only reached out to ErgoDirect because a competitor (CDW), a major online player, who’s price was ~30% better, was temporarily out of stock. I wanted to inquire about a price match, given that they had stock. The customer account executive was extremely helpful, only asking for the competitor product information. Ultimately, once the shipping costs (free shipping from ErgoDirect) were taken into account, ErgoDirect was ~17% better priced, and immediately available. The overall order cost was very minimal ($36), which only enhanced my opinion of the customer service and continued follow up. I’ve written less than ten online reviews ever, but felt compelled to recognize the service I received. The team members went above and beyond to earn my future business, and ultimately this review. Looking forward to future orders!

Very helpful staff, Christina was great. Overall order process was excellent.

Your customer service was excellent. I dealt with Christina Davis to get some quotes for a government job. While we didn't purchase from you this time, I would definitely use you in the future.

RESPONSABLE, FAST SHIPPING AND CUSTOMER SERVICES TEAM VERY ACCESSIBLE.

Travelers Aid at Reagan National Airport, Washington, DC, has twelve chairs at our Information Desks, all purchased through ErgoDirect. We love the chairs and found them easily on the ErgoDirect webpage. Ordering was easy, chairs arrived quickly. Whenever we have a question the response from Customer Service has been quick and supportive, looking for solutions. Advice is provided on future purchases and that is appreciated. Our next chair order will be from ErgoDirect.