Customer Reviews Showing 26 to 50 of 168 customer reviews
Fantastic . My husband has purchased from you and had a great experience as well
Christina Davis is excellent, quick responsiveness, answered my questions, ddidn't try to up sell me AND gave me a discount. Web site is very easy to use. Good stuff one and all. Now if we can get back to work and they can start building my new, awesome chair.
Christina Davis, She was so helpful for the parts that I needed. She helped me find them track them down and have them coming my way. Next time I need anything from Ergodirect I will be calling Christina Davis. Thanks again and please be safe Joe
My experience with ErgoDirect today was awesome. I have toiled over the purchase of a mobile workstation for awhile because even though I have a pretty good stationary work-from-home set-up, the state-wide telework for non-essential workers means my stationary work station is more regularly used by other family members, so I needed a second solution. After all my research I landed at the ErgoDirect website because the pricing was the BEST of the listed resellers. The default shipping cost came up higher than most, however, so I gave a call to gain some understanding. Christina took my call, was very friendly and understanding and within minutes assessed what I needed, provided next steps and a potential solution. Just like that. She mentioned it would require a quick response from the shipping department and was comfortable indicating they'll likely support a quick response as well even near the end of the day (shout out to the shipping department who never gets enough props!). She knew I was looking to make my purchase today and get this off my plate, if possible. She provided me with a clear understanding of what would happen once we got off the phone, how I would next hear from her and be able to complete my order, if I decided to go with ErgoDirect. Everything she said happened the way she said it would. The follow-up quote and direct link to order made it SO EASY...I ordered right away!! Amidst all this pandemic craziness it was refreshing to focus on the transaction, receive friendly service and save quite a bit of money because Christina was willing to assist me. Thank you very much for a positive experience!
Excellent, Christina was wonderful to work with and professional! A pleasure!
I recently called and spoke with Christina. She was extremely professional and knowledgeable. I am a nurse with neck and back problems and really needed the perfect ergonomic solution. She quickly helped me choose the right product. I was going to order the wrong item and she helped me avoid doing that by knowing the product and helping me choose the correct options. She was so nice and patient with all my questions and sent me multiple quotes. Extremely professional and courteous service. I will definitely be buying my future products from your company.
So pleased! Ordering the chair and having all the drop down easy to read menus was excellent. Cannot wait to receive the new chair.
I’m a new customer, just placed an order through the ErgoDirect team, have been extremely pleased with the service to date. I only reached out to ErgoDirect because a competitor (CDW), a major online player, who’s price was ~30% better, was temporarily out of stock. I wanted to inquire about a price match, given that they had stock. The customer account executive was extremely helpful, only asking for the competitor product information. Ultimately, once the shipping costs (free shipping from ErgoDirect) were taken into account, ErgoDirect was ~17% better priced, and immediately available. The overall order cost was very minimal ($36), which only enhanced my opinion of the customer service and continued follow up. I’ve written less than ten online reviews ever, but felt compelled to recognize the service I received. The team members went above and beyond to earn my future business, and ultimately this review. Looking forward to future orders!
Excellent customer service. Responsive, helpful, knowledgeable representative.
It was a very good experience...and when I had questions I was able to pick up the phone and your personnel were so knowledgeable and helpful. It's not like I have ever ordered a office chair before...it was always pointing and made a grunting noise for the chair that looked like it would work. It was great to work with your people! Looking forward to my new custom chair that is being built to my specs. I know that Control Room Operators are extremely happy with the new chairs that they received last month!
Thanks to Evert! Excellent customer service with exceptional product.
It has been a pleasure working with Christina to get an ideal chair for my home computer station. The style and fabric choices required the approval of my wife. Christina's persistence and suggestions were key and my wife and I could not be more pleased with the result. I have given your info to another acquaintance. Thank you.
We are fortunate to live near the facility, able to go in to see, and try out the chairs they carry. Nazan Meysami was extremely helpful, assisting with our questions, showing us their inventory of chairs, and how to individualize the chair we selected for my husband with the different options it came with. This was a great customer service experience! I got acquainted with the website over several days and felt comfortable ordering the OM5 with the add ons. The one improvement with the website would be to be able to see the product with the different options you're selecting as you're going through the process. Other than that, this was a 5 star experience and I wouldn't hesitate to recommend this place to anyone who needs a quality ergonomic chair. This was the kind of "ahh" experience when buying great fitting shoes; the moment we sat in this chair, we just knew that this was it!
Great experience with my purchase. 100% recommended. Best regards :)
The interface is excellent as well as the customizability of these chairs. The only feature I would recommend adding is a 3D, manipulatable, live model of the chair that is being customized so that the user can get a better idea of what they are building.
Very easy to use and locate what you need.
Travelers Aid at Reagan National Airport, Washington, DC, has twelve chairs at our Information Desks, all purchased through ErgoDirect. We love the chairs and found them easily on the ErgoDirect webpage. Ordering was easy, chairs arrived quickly. Whenever we have a question the response from Customer Service has been quick and supportive, looking for solutions. Advice is provided on future purchases and that is appreciated. Our next chair order will be from ErgoDirect.
Allyza Catindig in customer service did an amazing job! She was very fast helpful with placing the order and responding quickly to any request. Thank You, Dan
Evert was great.
I purchased a standing desk from ErgoDirect for our office. I had several questions about the size and obtaining a custom configuration. Christina Davis, the Account Executive I worked with was extremely helpful. She answered the question she knew, and got answers from the manufacturer on thing she didn’t know. As a result, I was able to make an informed decision on the desk we needed. The purchase went smoothly and I was kept informed on the status of my purchase from beginning to end. Unfortunately the desk top was manufactured opposite of what I requested. I contacted Christina sort of expecting the return process to be difficult. Nope, Christina provided the best customer service I’ve experienced in a long time. The error was corrected promptly, I was kept informed of the progress and a follow up to see everything was resolved. It was. The process was simple and prompt. I highly recommend Christina and ErgoDirect if they have products you are considering purchasing. When I need another desk, I’ll be contacting them again.
Outstanding - great website, very fast. Has in-depth product info and accessories - absolutely no problems with ordering.
In short, excellent service--and a very good product. I first spotted this chair a few years ago and contacted customer service about their options..and I had a LOT of questions. I asked about several arms, and I was asking about the back, the cylinder, the cutout...the memory foam...and of course, I requested about a dozen fabric swatches, because--OOH, the choices! I sat on the swatches for probably close to two years before I actually began the purchase. The purchase was simple, and it felt very secure. It wasn't like some places who leave you with a somewhat blank receipt, or like being met in a back alley. The package was fairly sized for the chair I purchased. I was a bit confused on how to assemble the chair, the instructions were a bit unclear and didn't mention the foot ring. All in all, I love my chair! and I couldn't have found the right chair for my custom built desk if it weren't for their customer service. Thanks ErgoDirect!
My experience was great. Easy to place the order online. The customer service help was great, they answered all my questions and guided us through the installation that we had questions on.
Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.