Customer Reviews Showing 1 to 25 of 137 customer reviews
So pleased! Ordering the chair and having all the drop down easy to read menus was excellent. Cannot wait to receive the new chair.
I’m a new customer, just placed an order through the ErgoDirect team, have been extremely pleased with the service to date. I only reached out to ErgoDirect because a competitor (CDW), a major online player, who’s price was ~30% better, was temporarily out of stock. I wanted to inquire about a price match, given that they had stock. The customer account executive was extremely helpful, only asking for the competitor product information. Ultimately, once the shipping costs (free shipping from ErgoDirect) were taken into account, ErgoDirect was ~17% better priced, and immediately available. The overall order cost was very minimal ($36), which only enhanced my opinion of the customer service and continued follow up. I’ve written less than ten online reviews ever, but felt compelled to recognize the service I received. The team members went above and beyond to earn my future business, and ultimately this review. Looking forward to future orders!
Excellent customer service. Responsive, helpful, knowledgeable representative.
It was a very good experience...and when I had questions I was able to pick up the phone and your personnel were so knowledgeable and helpful. It's not like I have ever ordered a office chair before...it was always pointing and made a grunting noise for the chair that looked like it would work. It was great to work with your people! Looking forward to my new custom chair that is being built to my specs. I know that Control Room Operators are extremely happy with the new chairs that they received last month!
Thanks to Evert! Excellent customer service with exceptional product.
It has been a pleasure working with Christina to get an ideal chair for my home computer station. The style and fabric choices required the approval of my wife. Christina's persistence and suggestions were key and my wife and I could not be more pleased with the result. I have given your info to another acquaintance. Thank you.
We are fortunate to live near the facility, able to go in to see, and try out the chairs they carry. Nazan Meysami was extremely helpful, assisting with our questions, showing us their inventory of chairs, and how to individualize the chair we selected for my husband with the different options it came with. This was a great customer service experience! I got acquainted with the website over several days and felt comfortable ordering the OM5 with the add ons. The one improvement with the website would be to be able to see the product with the different options you're selecting as you're going through the process. Other than that, this was a 5 star experience and I wouldn't hesitate to recommend this place to anyone who needs a quality ergonomic chair. This was the kind of "ahh" experience when buying great fitting shoes; the moment we sat in this chair, we just knew that this was it!
Great experience with my purchase. 100% recommended. Best regards :)
The interface is excellent as well as the customizability of these chairs. The only feature I would recommend adding is a 3D, manipulatable, live model of the chair that is being customized so that the user can get a better idea of what they are building.
Very easy to use and locate what you need.
Travelers Aid at Reagan National Airport, Washington, DC, has twelve chairs at our Information Desks, all purchased through ErgoDirect. We love the chairs and found them easily on the ErgoDirect webpage. Ordering was easy, chairs arrived quickly. Whenever we have a question the response from Customer Service has been quick and supportive, looking for solutions. Advice is provided on future purchases and that is appreciated. Our next chair order will be from ErgoDirect.
Allyza Catindig in customer service did an amazing job! She was very fast helpful with placing the order and responding quickly to any request. Thank You, Dan
Evert was great.
I purchased a standing desk from ErgoDirect for our office. I had several questions about the size and obtaining a custom configuration. Christina Davis, the Account Executive I worked with was extremely helpful. She answered the question she knew, and got answers from the manufacturer on thing she didn’t know. As a result, I was able to make an informed decision on the desk we needed. The purchase went smoothly and I was kept informed on the status of my purchase from beginning to end. Unfortunately the desk top was manufactured opposite of what I requested. I contacted Christina sort of expecting the return process to be difficult. Nope, Christina provided the best customer service I’ve experienced in a long time. The error was corrected promptly, I was kept informed of the progress and a follow up to see everything was resolved. It was. The process was simple and prompt. I highly recommend Christina and ErgoDirect if they have products you are considering purchasing. When I need another desk, I’ll be contacting them again.
Outstanding - great website, very fast. Has in-depth product info and accessories - absolutely no problems with ordering.
In short, excellent service--and a very good product. I first spotted this chair a few years ago and contacted customer service about their options..and I had a LOT of questions. I asked about several arms, and I was asking about the back, the cylinder, the cutout...the memory foam...and of course, I requested about a dozen fabric swatches, because--OOH, the choices! I sat on the swatches for probably close to two years before I actually began the purchase. The purchase was simple, and it felt very secure. It wasn't like some places who leave you with a somewhat blank receipt, or like being met in a back alley. The package was fairly sized for the chair I purchased. I was a bit confused on how to assemble the chair, the instructions were a bit unclear and didn't mention the foot ring. All in all, I love my chair! and I couldn't have found the right chair for my custom built desk if it weren't for their customer service. Thanks ErgoDirect!
My experience was great. Easy to place the order online. The customer service help was great, they answered all my questions and guided us through the installation that we had questions on.
Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.
Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!
Evert was GREAT on helping me figure out what would work best for me. He was also very quick on getting back to me after checking with his technicians. Thanks for GREAT SERVICE> Matthew T. Coyne
I received wonderful customer service that was both prompt and informative. I could tell straight away that Evert was interested in finding the right product to fit my Wacom Cintiq and was not simply pushing an expensive product. Considering I live outside of the US (Australia) shipping was just a little too much to take the quote further, but I appreciated all the assistance I received along the way.
My experience in dealing with Ergodirect and specially with Christina Davis was successful in sourcing our requirement on time, took care of all our needs and answered all of my questions. Thanks Christina for all your kind support and cooperation extended!
Superb customer service!! Great owner. Best shop!! Best prices!!
Timely response by sales person. Thanks!