Ergonomics for Comfort, Productivity, Health

I want to compliment Mirin for being a huge help for a problem I encountered. I ordered, and got, an articulated arm for my computer and when I got it I found that the angled arm I ordered put the screen too high and made the adjustment down difficult against the springs in the arm. I discovered that I should have ordered the arm with the straight arm. Before I started down the path of changing the arm I was thinking, “just return it – it will be easier that way”. I sent in an email requesting a trade of the angled arm I got for a straight arm. In short order Mirin responded saying she could help me. Mirin made me happy I didn’t just return the entire unit which would have left me with no arm for a week or so. In today’s world being treated like a customer is an unusual experience, so I have to compliment her for the very professional way she handled my request. Getting the straight arm made the product perfect for me. The articulating arm operates great when I don’t have it pointing down like I did when I had the angled arm. Thanks Mirin!

Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!

Allyza Catindig in customer service did an amazing job! She was very fast helpful with placing the order and responding quickly to any request. Thank You, Dan

I purchased a Liberty Chair (ergonomic desk chair made by Human Scale) through ErgoDirect several years ago and needed replacement pads for the arms. Jake at customer service needed to check on some details and got back to me within a day to confirm that the replacement pads would be the correct ones, and he then explained what I would need to do. Everything ran very smoothly including regular updates on my shipment. And the replacement pads are exactly what was needed. I wish other companies were run this well.

It was excellent

Quick and easy answer to my question.

I had placed an order for a monitor arm. The item had not shown up so I called to check on the status. Turns out the item had not shipped. But, they took care of it right away and had it sent out next day. I have several products from Ergodirect, and have always been happy with their customer service.

Christina Davis was very professional and knowledgeable of the products for RFM Chairs. Quick and easy. She also had me speak with RFM and I placed the ordered with Ergo Direct online. I am very happy with Christina very respectful. Thank You for making my job easy. Yes ,I will be ordering more chairs from Christina and referring customers to her.

I thought the website and the experience that Maria provided was amazing. Fantastic overall. Amazing that it was cheaper to get the part that I needed from here instead of the manufacturer.

Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.