Ergonomics for Comfort, Productivity, Health

The Ergodirect website was extremely user friendly, there was never a moment of uncertainty in regards to what the next step should be. I placed an order for a gaming chair, and due to the shipping address being different from the billing address, I received an E-mail to confirm that the order was not fraudulent. The E-mail seemed to be personally typed from an Ergodirect employee; however, upon replying to said E-mail, I received several duplicate messages with no response to the E-mail I sent. This flawed automated E-mail system was an inconvenience and delayed my order by several days. With that being said, after contacting customer service via telephone my order was cleared almost immediately. The customer service was amazingly professional and helpful, quite honestly one of the most pleasant and pain free interactions with a customer service hotline that I've ever experienced.

I’m a new customer, just placed an order through the ErgoDirect team, have been extremely pleased with the service to date. I only reached out to ErgoDirect because a competitor (CDW), a major online player, who’s price was ~30% better, was temporarily out of stock. I wanted to inquire about a price match, given that they had stock. The customer account executive was extremely helpful, only asking for the competitor product information. Ultimately, once the shipping costs (free shipping from ErgoDirect) were taken into account, ErgoDirect was ~17% better priced, and immediately available. The overall order cost was very minimal ($36), which only enhanced my opinion of the customer service and continued follow up. I’ve written less than ten online reviews ever, but felt compelled to recognize the service I received. The team members went above and beyond to earn my future business, and ultimately this review. Looking forward to future orders!

Quick and easy answer to my question.

Nick was my sales person. Very professional and knowledgeable about the product. Excellent customer service. Would buy again.

Ordering was very easy. When I inquired about government tax exempt status, I got a very quick response. The best part, though, is how quickly we received what we ordered. I had originally ordered from another vendor in May, only to be constantly told the item was on back order, even though my credit card had been charged in June. I finally canceled that order, ordered from ErgoDirect, and had my merchandise in less than a week!! Kudos to ErgoDirect. I will definitely order again when the need arises!

Excellent -- Nick was absolutely fabulous -- really helped me through the process, the product looks wonderful.

Exceptional service from Christina at ErgoDirect. After spending over 2 hours on my own attempting to determine which arm system would work for my new Dell quad monitor, I found Christina at ErgoDirect, who quickly and efficiently ensured I had the correct arm and options for my requirements. Without this service I could have easily ordered an incompatible mount. The superb service was also combined with the very best price I saw in my search. Highly recommended. Real professionals!!

Although the manufacturer delivered a broken product, ErgoDirect was very responsive and they provided me timely updates which was great!

Evert was GREAT on helping me figure out what would work best for me. He was also very quick on getting back to me after checking with his technicians. Thanks for GREAT SERVICE> Matthew T. Coyne

My experience was great. Easy to place the order online. The customer service help was great, they answered all my questions and guided us through the installation that we had questions on.